Friendly and helpful staff, a fan was placed in my room before arrival which was considerate as this was the hottest day of the year so far. Amenities were fine, room included an ironing board and iron, small fridge, TV with great channel selection and lovely L'Occitane bathroom products. Linens and towels were clean. There were a few things that could be improved though - the air conditioning unit leaked when in use and long after use, and the bed had been pulled away from the wall to allow for the leak to drip onto the carpet (although some still did drip onto the duvet). Some items such as the TV remote and the iron weren't very clean. The toilet seat had fallen off one of its hinges and some of the bathroom tiles had large cracks in them. The sash windows could be opened, but there was no way of keeping them open without holding them. I'm used to small UK city centre hotel rooms but the room was extremely small for the amount paid - not great value for money. Bed was comfortable and I had a good night's sleep, plenty of hot water in the morning - overall satisfactory but a few things that could be improved.