Nice and clean room we are traveling to cinque terry from Luca but it's a bit distance walking from train station.
Iling
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 20 日
Excellent
Excellent accommodation
Ashley
Ashley,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 23 日
Poor Service
I booked the hotel while I was on the road via Hotels.com and did not scroll to the bottom of the page where is showed the reception had closed prior to my booking time, After discussions with Hotels.com the refund was refused. There is 3 issues.
1. The booking was made after closing. This should not have been allowed
2. The hotel should have refunded the money
3. I will check the fine print more and use another booking site
Be careful as this place closes at 18:30 for checkin honestly a time when people finishing work are still on the road.
No Breakfast, no Check in desk, all in all a bad experience
Wayne
Wayne,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 16 日
Hugo
Hugo,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2024 年 12 月 1 日
Not comfortable
Loi
Loi,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 22 日
Excellent
Daniel
Daniel,2 晚行程
Expedia真实住客点评
8/10 很好
2024 年 11 月 17 日
NUESTRA PRIMERA VEZ EN ITALIA.
El check in fue rapido, es a dos calles del lugar.
La llegada al lugar buena ( no mires el estado por fuera de el, cuando abres la puerta del hotel estando dentro es otra muy buena )
El balcon amplio y todo limpio.
Tienes buena comunicación con el personal.
Tienes caja fuerte.
Tiene secadora de cabello.
Elevador.
Alrededor hay muchos cafes y bares.
Avgustin
Avgustin,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 9 日
Excelente ubicación, fácil transporte y bien organizada
SERGIO
SERGIO,2 晚行程
Expedia真实住客点评
8/10 很好
2024 年 11 月 1 日
Chambre splendide pas de réception pas de parking
La chambre est splendide. Elle donne sur la rue, le double vitrage est de très bonne qualité mais on entend quand même le bruit extérieur (on est habitué à la campagne).
Pas de parking et stationnement compliqué ! Nous avons finalement trouvé la rue le long de Porto mirabello à 50cts/h de 8h à 20h. On peut stationner 2h devant l'hôtel si on trouve de la place à 1,5€/h.
Attention, il n'y a pas de réception, personne dans l'hôtel. Simplement des boîtes à clés pour prendre l'ascenseur (chambre au 3eme étage avec de très haut plafonds). Et donc personne à qui demander une couverture ou un oreiller. La communication s'est faite par WhatsApp.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2024 年 10 月 29 日
Guy
Guy,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 17 日
Xristos
Xristos,2 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 10 月 12 日
In need of attention.
The check in process was horrible. We received an email telling us to attend their offices, we did and there was no one there. We assumed that they were closed for lunch so kept checking back. Eventually we called and emailed them and they told us that the office was not manned and that check in was all automated.
At the site, another customer banged on our door because they couldn't get the automated exit door to work for them. It took us a couple of minutes to figure it out IF this was an emergency due to a fire, people would have died. This door NEEDS to be replaced with an emergency exit feature.
Graham
Graham,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 11 日
Excellent room. Excellent way of getting keys. No hassle or check in. Everything done via WhatsApp.
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 9 日
Tracy
Tracy,1 晚行程
Expedia真实住客点评
6/10 好
2024 年 9 月 28 日
Hi
So I have some very clear feedback for this place. The unit was very good and was very convenient to go to CinqueTerre villages.
BUT - and it’s a major “BUT” - the service was TERRIBLE. First of all - the person managing the checkin was only doing this over WhatsApp. He won’t take a phone call, won’t answer my concerns on WhatsApp and will just send instructions that were inportant to him (for eg pay this city tax etc.)
We were traveling were kids - so wanted to understand bed configuration etc. The guy on WhatsApp would never respond properly, was very curt and only texted when he wanted to give us some instructions. We never once felt welcome.
The AC wasn’t working the first night - but, ofcourse, the person on WhatsApp with us never cared to apologize for that. For the second night - we had to keep following up (delicately - because we were worried the guy will get upset and just stop caring to respond) and never felt the person was accountable to solve it.
We were shocked by the lack of customer service. And inspite the good property, I don’t intend to come here again.
I will recommend hotels.com to reconsider keeping them on their list. I can guarantee we aren’t the first one shocked by this lack of customer service. Also - just go scroll the feedback these guys are getting on the internet. Very similar to what I have raised here. I request you guys to reconsider being affliated to them!
Thanks.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 25 日
Gene
Gene,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 14 日
In spite of no personnel present at check in, it went quite smoothly after reading all instructions. Room was immaculate and well equipped. Electronics are very well accommodated. Would highly recommend.
Alan
Alan,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 11 日
.
Bassam
Bassam,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2024 年 8 月 25 日
Arney
Arney,1 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 8 月 18 日
Caroline
Caroline,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 8 月 18 日
Excelente alojamiento, queda cerca del terminal de trenes, muchas tiendas y restaurant cerca, los encargados del alojamiento en todo momento estuvieron atentos con nosotros, inclusive días antes de llegar a la propiedad, la verdad una estadía ⭐️⭐️⭐️⭐️⭐️
Daniel
Daniel,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 17 日
Jättebra!
Jättebra hotell nära till stan, färja samt tåg. Perfekt att utgå ifrån för att besöka magiska cinque terre!
Vi var två barn och två vuxna. Härlig service trots att reception saknades. Underbara restauranger kring hörnet!
Frida
Frida,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2024 年 8 月 15 日
No answer to phone calls or messages till the day before arrival
Salvatore
Salvatore,1 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2024 年 8 月 10 日
Check in process was a nightmare! Do NOT book this property unless you use WhatsApp and plan to have cell service while in country. There was no other option to receive the check in information and building codes. No flexibility was offered, and no sympathy was expressed by the manager. We were told we'd be "outside," unless we were able to use WhatsApp. The room was not even at the address listed on orbitz and was actually around the block.
It was a stranger letting us borrow her phone that ultimately allowed us to access our room.