Everything was as expected and top notch, the reason for dropping 2 stars is the check out experience, the receptionist charged us 100 pound for a regular water bottle that was stored in the mini bar fridge, it was not listed on the menu that they charge for the same water we get in the room if it is stored in the fridge, he also claimed he does not have 7 pounds to give us the change back. I asked him regarding purchasing one of the feather pillows and he could not give a straight forward answer! Overall it just felt like classic cairo streets hassle experience. The rest of the stay and engagement with everyone else was excellent 👌 check in and housekeeping was outstanding
The pool also was OOO, i understood it is winter, but we should at least be notified ahead of time the the pool won't be closed
