We've just had a lovely weekend at this spa hotel and we couldn't fault the staff but for the money we'd expected a little more from the room. If you're booking the largest room available for a relaxing weekend, you want those creature comforts. The bathroom was lacklustre with a small bath / shower, the pillows were flat, there's no mini fridge, the carpets hadn't been hoovered properly, the TV was basic with limited options. Whilst these small details can be overlooked, they contribute to the loss of any wow factor.