compliments to the staff! extremely friendly we enjoy our short stay! Highly recommend it!
Yolanda
1 晚家庭旅行
10/10
Jose
4 晚家庭旅行
10/10
Kim
1 晚家庭旅行
10/10
Alexander
1 晚行程
6/10
Richard
1 晚家庭旅行
6/10
Booked a double bed and single bed, was given a 4 bed room. We had to double up one bed on top of the other to make room to walk. The decorative head board on the wall came off the wall when I was on the bed at night. They moved us to proper room the next night. No hair dryer, shampoos, wash cloth, bath Matt for shower, only one outlet in room. We asked and received a fan. Our last night there were ants in the room. We were in the third floor. And these ants bite! Good breakfast included. Cute cats on the property. And the owner/workers tried to accommodate us.
Richard
3 晚家庭旅行
10/10
Amazing staff
Gabriel
4 晚家庭旅行
8/10
Keith
2 晚行程
4/10
La reservación no se cumplió como se solicitó en la aplicación, me terminaron brindado una habitación barata y pagué el hospedaje caro.
Me dijeron que si me daban la habitación correcta tenia que esperar a las 06:00 de la tarde y debía entregar la llave y esperar, tuvimos que tomar la habitación que me dieron porque veníamos de un viae cansado y necesitabamos descansar, nuestro Chek in fue a las 03:00 PM, teníamos que esperar 3 horas o más.
Olimpia
1 晚行程
10/10
Perla Maya Hotel was in a great location! It was easy and walkable to restaurants. shopping and ferry locations. The hotel staff is very exceptional, they make your stay feel like home. Thank you Jose Manuel, Domingo, Tomas and Daniel for making us feel safe and also thank you kitchen staff Claudia and Michelle for great breakfasts. I will definitely return to this hotel next time I come to Panajachel!
Rosa
3 晚结伴旅行
8/10
The property is clean and in a good location... The rooms are small & there are ants in the room. The reception is friendly but slow. Pretty typical for Latin America. The pool is very clean and modest in size, but there is no place to lay out and no furniture to do it on.
Bart
1 晚行程
6/10
The staff was so amazing and attentive. Our first room had an ant infestation and the bathroom ceiling had mold which caused a smell in the bathroom. There was no extra toilet tissue and you have to ask them for it. There should always extra bathroom tissue in the bathroom especially when 5 people are staying in a room. The mattresses on the bunk beds were super thin and you could feel the wood on your back. Very uncomfortable. The staff saw our first review and immediately offered to move us to a new room. We moved to a new room and the staff was so gracious to move our things while we were at our outings. The second room was nice but the shower was backed up like the first room. The breakfast was the highlight of our stay and the view on the top floor. There were 2 options for breakfast included in our stay both delicious. There is some noise at night from the neighbors, dogs, cats and rooster. The rooster at 12am was really a bummer. It was hard to rest.
I want to express how grateful and amazing the staff were.
Celia
2 晚家庭旅行
6/10
The best was Mingo and Dani, the receptionists. Super kind and frindly. Breakfast was good also.
But many things to improve. Many Times nobody was at the deskfront in reception. Some mosquitoes there at the reception also. Only 1 plug hidden in the room. Curtains thin, so sun gets in early. Shower is not the best.
真实旅客
3 晚行程
6/10
Pictures online do not match the property. But actual property is quite nice
Mynor
2 晚浪漫旅行
10/10
We stayed one night with my family. The check in was fast and easy, the friendly staff made sure we had everything we needed. Highly recommended to friends and family
Jairo
1 晚家庭旅行
8/10
Katherine
1 晚家庭旅行
8/10
It was nice especially the view from the terrace and even from our 3rd floor room. It’s on the one end of town but we didn’t mind walking and it felt safe. Showers took awhile to get hot and low water pressure but nice atmosphere. Perfect midrange option.
Miriam
5 晚家庭旅行
6/10
Brent
1 晚行程
10/10
Bien atendido
Desayuno completo y a gusto parqueo excelente vista y espacio para disfrutar en la azotea
Carlos
2 晚行程
8/10
Clean, affordable, close to everything. The customer service was great.
Ingrid
1 晚行程
8/10
This hotel is better than most of the same standard. The bed linen was changed every day, there was a fresh towel everyday and a new roll of toilet paper regardless as well as new bars of hotel soap. This is quite an exceptional standard for the price of the room. The deep cleaning let it down however. The pool was always looked welcoming and clean but there was nowhere to relax around the pool at all. This was definately a disappointment and I found myself looking for other places that might allow day guests to use their pool. The breakfasts were lovely but there really needs to be more choice. There is American breakfast which is eggs or Guatemalan breakfast which is eggs. I did have to go and find somewhere else a couple of times just to avoid having eggs. Overall it was a lovely stay and is in a nice situation with views of the lake and not too much noise.
Graham
14 晚行程
10/10
Great property. Love the flowere
James
2 晚浪漫旅行
4/10
Le falta atención en los detalles y además el
precio no va acorde con lo descuidado que está el lugar