Payed for my 2 night stay , I turned up with my booking on my phone , only to find out I can't check in , because I don't have a code for self check in . I ring the number I had from booking 30 minutes later still not checked in so I had to find another hotel for the night . It's now a week later no apology and I'm still waiting for my money back .
stuart
stuart,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 21 日
Alicja
Alicja,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 27 日
Unable to get entry. Very poor liaison
Could not get into the hotel.
Contacted OYO as it was the contact on email, but they could not find my booking.
Ended up finding another hotel nearby, thanks to the kindly help of another hotel owner. Beware.
DIOGO
DIOGO,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 15 日
Graham
Graham,2 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 14 日
Customer service was very poor apart from Noor!
Waste of my time submitting a review you so r post? Hotels.com? A waste of time.Turned up at our hotel and the entry code didn’t work. Because someone had changed the lock. Rang the number given on the email and spoke to a very unhelpful man who said he couldn’t do anything for me unless I had an eight figure code which I had to get from Hotel.com. I tried searching the emails while he was on the line but had no 4G coverage so couldn’t open the attachments. Rang the given number again twice and both times got hung up on. By this time we were starting to wonder if we’d been scammed. My wife then rang and spoke to Noor who was brilliant. He said they’d tried to contact us (not sure how true that was) but we were not going to be staying at Villa Rose because of some technical issues at the hotel but would now be at The Carlton. This wasn’t ideal as we’d booked the Villa Rose to be near the Wetherspoons pub and the new hotel was a twenty minute walk away. However, The Carlton gave us two twin rooms and it was an okay hotel.
Richard
Richard,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2024 年 10 月 6 日
Waseem
Waseem,1 晚行程
Expedia真实住客点评
2/10 很差
2024 年 8 月 31 日
Place was booked, when I arrived I had to call to get an access code only to be told that hotel was under renovation! I’d been moved to another hotel told that the booking was the same and that it was a family room for the same price! When I got to the other hotel it wasn’t the most pleasant place hotel Staff were nice enough and helpful but was mostly disappointed they’d booked us 2 rooms rather than a family room we were away for my sons 1st birthday and the family had been spilt! Not happy
Hannah
Hannah,1 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2024 年 8 月 24 日
Graham
Graham,1 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2024 年 8 月 24 日
graham
graham,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2024 年 8 月 13 日
We were relocated to the other hotel- the Dolfin hotel. We were very tired and we had to walk there about 20 minutes. There was two men sitting in the garden staring at our window. It was creepy. I think they work there because they where at hotel every night. Reception and cleaning staff very friendly and helpful. Room was clean.
Aleksandra
Aleksandra,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2024 年 8 月 11 日
Little disappointed.
Stayed in the Fjaerland hotel as villa rose was closed for maintenance. The bathroom. Toilet roll holder was broken, bathroom door didn't shut properly. Bed was only thing good about the stay. No staff around but was easy to get into room. I think hotel needs a revamp and staff around.
真实旅客
2 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 7 月 29 日
Tim
Tim,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2024 年 7 月 15 日
graham
graham,1 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 7 月 8 日
Was not happy that we was moved 2 a different hotel n then when we got there they had no food or drink options n the wifi was very poor even tho i ask for wifi n plus my room was not clean after the first even tho i ask for it 2 be done very poor service n will not being staying there again
Daniel
Daniel,2 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2023 年 11 月 15 日
Amy
Amy,2 晚行程
Expedia真实住客点评
2/10 很差
2023 年 9 月 24 日
Bob
Bob,1 晚行程
Expedia真实住客点评
2/10 很差
2023 年 9 月 19 日
Goda
Goda,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2023 年 9 月 17 日
Sharon
Sharon,1 晚行程
Hotels.com真实住客点评
2/10 很差
2023 年 9 月 10 日
Malgorzata
Malgorzata,1 晚行程
Expedia真实住客点评
6/10 好
2023 年 9 月 7 日
I actually like the accommodation, however the bunk bed frame has never been cleaned (I went over this with anti-bacterial wipes) the shower is not in good working order as it doesn’t drain quick enough and you have scum that comes up from the plug so we didn’t use that. My only other complaint is the lack of reception of staff there means that you are reliant on checking in yourself online (which we did) but we then had to faff about to obtain the codes to get in which is such a headache when ur travelling with toddlers
GARY
GARY,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2023 年 9 月 2 日
Once I got used to getting my self in every thing went well
George
George,14 晚行程
Expedia真实住客点评
2/10 很差
2023 年 8 月 31 日
The room was filthy
Susan
Susan,2 晚家庭旅行
Expedia真实住客点评
8/10 很好
2023 年 8 月 18 日
First to come up on filter when selected price low-high. So I knew it was a budget price Hotel. Impressions? my son who is 9 loved it. It was bigger than last place we had in Yarmouth and more room. and we had fun. It's right bang where you wana be with everything around you.. a couple of car parks round corner I paid £20 for 2 days. Was a little warm but its summer so would advise taking a fan and job done. Couldn't get reception on tele but we don't watch TV anyway other than that was clean and tidy and did the job at a really good price.
Mark
Mark,2 晚家庭旅行
Expedia真实住客点评
2/10 很差
2023 年 8 月 8 日
From start to finish it was a complete night mere no clean towels rong code to get in to rooms toook ages to sort out on phone no reception to go to I would not stop their ever again or recommend to no body so sorry to have to write this but it really is not acceptable