When we arrived at the lodge we were supposed to be staying in there was another family there who said the lodge they were supposed to be staying in was occupied so they were given this lodge. We rang the contact number and he apologised, we were provided the key code for another lodge and when i opened the door that was occupied as there was a dog in there. We finally got put in a lodge and went to look at the hot tub to find it was empty and covered in spiders. The lodge is advertised with pictures of a working hot tub. I was then told this was an additional £120 fee that needed to be arranged with them prior to arrival. This was not stated on hotels.com and we are extremely disappointed as we thought we had grabbed a bargin of a lodge with a hot tub and this was not the case.
Rachel
Rachel,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 5 月 19 日
真实旅客
3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 5 月 15 日
Maeve
Maeve,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2023 年 9 月 27 日
Weekend break
Lovely lodges, large and comfortable. Perfect for our family trip. The furniture is of excellent quality and although we did not need to use it, the little shop was an excellent idea.
R
R,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2023 年 9 月 21 日
Jenny
Jenny,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2023 年 8 月 12 日
Stayed before fantastic lodges for price compared to others in area, good facilities spacious and pet friendly
Mark
Mark,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2023 年 3 月 25 日
Mark
Mark,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2023 年 2 月 2 日
Martin
Martin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2022 年 10 月 27 日
Kirsty
Kirsty,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2022 年 8 月 26 日
Excellent value for money and peaceful location, stayed with family for a local wedding no commitment of times to return back (early morning) a couple of the velux windows needed attention as water mark on ceiling if been picky, will be returning and using again, all mod cons fitted like been home from home
Mark
Mark,2 晚家庭旅行
Expedia真实住客点评
6/10 好
2022 年 6 月 6 日
Jill
Jill,2 晚行程
Hotels.com真实住客点评
8/10 很好
2022 年 4 月 18 日
Gemma
Gemma,2 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2022 年 3 月 7 日
Had to wash all the pots and knives and forks as they was dirty not good
Suzanne
Suzanne,2 晚家庭旅行
Expedia真实住客点评
8/10 很好
2021 年 12 月 6 日
Lovely quiet site, friendly owners
Owen
Owen,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2021 年 10 月 17 日
Nice place to stay. Staff friendly,
Peter
Peter,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2021 年 10 月 8 日
A break at shellow lane lodges
The lodge was ideally positioned in a tranquil location, we were able to get to local points of interest with ease. The lodge was clean suited out with all the required amenities, we would stay there again
Debra
Debra,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2021 年 8 月 9 日
Great place to stay , the lodges are roomy well equipped and spotlessly clean. 6 of us stayed for 2 nights . Would highly recommend
真实旅客
2 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2021 年 6 月 26 日
Lodges are beautiful.Bigger than expected.Very clean,has everyrhing you will need.Beds are very comfortable.Only thing i would change is the bedroom curtains. Would have liked blackouts as sun shines in rooms very early.Wouldnt stop us visiting again though.Didnt get hot tub heated up as felt at £50 a night it was a bit expensive.Wish we had though as after 2 full days at Alton Towers could have been doing with it.Main bathroom had a huge bath which was greatti chill in.
karen
karen,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2021 年 5 月 5 日
Deffo reccomend
It was lovley very homley and really clean really enjoyed our stay
Laura
Laura,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2021 年 5 月 2 日
Amazing stay. Friendly staff. Beautiful lodge really roomy and everything you need.
Sophie
Sophie,2 晚行程
Hotels.com真实住客点评
8/10 很好
2020 年 12 月 21 日
Excellent (contact directly about hottub)
The lodge was a fantastic and cosy stay. Very clean, spacious and comfortable. We celebrated my mums 50th birthday and I couldn’t have booked a better place. Just be sure to get in touch about arrival details prior to arriving, as we waited a while for the code to the door. Would definitely recommend and book again. Also, be sure to contact the owner about a hottub, as I paid for one and was given a lodge without, which was highly disappointing.
Chloe
Chloe,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2020 年 11 月 6 日
After a nearly 4 hour drive we were "greeted" by a lady who demanded to know if we had booked a hot tub. I said we had and tried to show her the booking on my phone. She refused to look at it and explained that she would have to check with James to which lodge we were staying in. My email stated that we had changed from Maple to Oak as I had requested a hot tub after booking. But after trying to show her the email 3 times and her refusing I gave up.
She called James and he didn't answer. She told us to wait in the garden of Oak lodge as we had a dog and she didn't like them.
With no luck getting hold of James she showed us a different lodge which didn't have a gated garden which we explained wouldn't be suitable as we had booked Shellow Lane Lodges because it was suppose to be dog friendly.
She had said we could have a different lodge but that the hot tub wasn't ready & the lodge wasn't clean yet. James then called and apparently said he had already promised Oak lodge to someone and had given them the key code so we couldn't have it.
We ended up having to take the lodge that wasn't ready as it had a more suitable garden.
While this was all happening she said we needed to pay for the hot tub...I actually had no idea that the hot tub wasn't included in the price when booking as the pictures on the site show a lodge with a hot tub.
We paid her the £125 cash for the hot tub.
Wifi was taken out.
No towels. No Wifi No DVD player but DVDs.