Very comfortable room, quiet away from the road. Amazing breakfast and very polite staff
Carol
Carol,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 2 日
Main issues:
• Booked King Deluxe Room, given cheaper Traditional Room
• Strong smell of mould from bathroom
• Loud squealing plumbing at 11:30 pm, 1:30 am & 4:30 am – no sleep
• Hotel and Hotels.com blamed each other despite photo evidence
• Correct room empty – Hotels.com offered to pay difference, hotel refused
• No greeting on arrival until an employee confirmed we where in the correct place - only person there with any service skills– family busy hosting private party
We booked the King Deluxe Room (upstairs with bath) to rest after surgery but were placed in the wrong room and met with dismissive, conflicting responses. I showed photo proof of our booking, yet both parties blamed each other. Even when Hotels.com offered to pay the difference, the hotel refused. The mouldy bathroom and constant plumbing noise with squealing plumbing made it impossible to rest. We left without breakfast and were later refunded by Hotels.com due to The Family Tree’s lack of care and dismissive attitude. We usually go out of our way to support independent businesses, but this was shocking.
Laura
Laura,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 15 日
Alex
Alex,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 9 月 30 日
You can see how much effort has gone into this B&B overall. Unfortunately for us it was let down by the heating not working and no one around to assist (the Family Tree downstairs closed at 5pm) No adjustment of the WiFi thermostats on the radiators worked. I believe that the one in the room was broken as there was no reaction (lights etc) at all. The 2 in the bathroom did show adjustment but still no heat in them. There was no heat in any of the pipes so I am convinced that the heating was turned off at source. We spent the evening wrapped in bed clothes. The next morning you could feel heat in the pipes, but still the radiators didn't work. Every time the toilet was flushed (inc the room next door) there was a LOUD howling sound for a min or so! It also didn't impress that there were stains on the quilt which doesn't give confidence that you are getting into a clean bed. That really is a no no.
On the plus side the breakfast was wonderful. I liked the idea of each table having it's own breakfast box for the cereals, fruit and pastries - much better than the usual 'buffet' style. The cooked part of the breakfast was delicious too. I've stayed at many B&Bs in old buildings but none with the particular problems that we had. Unfortunately I wouldn't recommend the Family Tree.
Arthur
Arthur,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 29 日
Great two night stay
Lovely clean room, not that I used it but a great addition was the fridge with beer and wine for you to purchase if you wanted to. Lovely place with a great breakfast at the on site licenced cafe ( the cakes were fantastic) check in and check out ran smooth and stress free
David
David,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 22 日
Kathleen
Kathleen,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 16 日
Great breakfast
Mark
Mark,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 15 日
We had lovely stay room very clean staff very friendly breakfast very nice
Christine
Christine,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 31 日
We stayed as a stop off to visit Chatsworth House. Lovely and friendly B and B, great service and good breakfast. Fire alarm went off due to low battery, but apart from that everything was great. Thanks
David
David,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 29 日
The family tree a beautiful family business
Comfortable Clean & Tidy room, the only thing about the room is that it wasn’t serviced every day. ie bin’s emptied and fresh water for drinks. But a lovely stay. The Breakfast was 10 out of 10, with a choice of serials, fresh fruit and a choice of pastries followed by a full cooked English Breakfast or a choice of a light Breakfast. There was more to choose on the menu. highly recommend
Paul
Paul,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 13 日
Amazing relaxing Bnb
Wonderful stay, late check out is great, really good wifi, food in the morning is fantastic and varied, staff are all lovely and friendly. Will stay again soon!
Lewis
Lewis,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 6 日
Amazing breakfast, well presented.
Liam
Liam,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 4 日
Stayed for 2 nights. Very convenient for train station. No food orders after 3.30 pm so went to a local curry restaurant by car. Room was okay. But lacked any surface to put your bags. Comfortable bed but not enough ventilation in the bathroom so it smelt damp. Had the fan on as much as poss. Internet good. Breakfast was okay. But found the staff not very friendly except one gent who was great. Parking convenient.
真 实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 4 日
Short
Perfect place to explore, lovely room, great food, great staff. Definitely recommend
Lesley
Lesley,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 30 日
Very good
Poon
Poon,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Emma
Emma,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 16 日
Amanda
Amanda,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 7 日
Michael
Michael,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 5 日
Roger
Roger,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 7 月 1 日
Frank Peter
Frank Peter,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 25 日
Our stay
We loved ot here and i have nothing bad to say about it the service was 100% the breakfast was great and even when we arrived and we couldn't open our window nothing was to.much trouble and he just got on and did it me and my other half are definitely going to make coming here a regular thing amd the afternoon tea was excellent thank you and see you again soon
Karl
Karl,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 25 日
Lovey stay in Matlock
Fantastic accommodation. Room was charming and very well equipped. Nice mini bar with choc, beer and wine. Bathroom was excellent with bath tub.
Breakfast was first class. Plenty of cold choices and full cooked breakfast. Nice coffee and juices. Some great restaurants down the road. Tasing menu at Stones was excellent setting and delicious.
Lovely trip. Staff amazing.Will be back to visit Family Tree at a future date.
Michael
Michael,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 3 日
Great for short stays
Lovely dated property with beautiful attached coffee shop and cafe. Rooms were first class and a lot of thought gone into the design also very spacious with really comfortable bed. Room overlooks a very quaint courtyard
Ray
Ray,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 29 日
I had a lovely stay! The room was beautiful and cozy. Breakfast was delicious!
Diana
Diana,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 27 日
Great property with lots of extras in the room and a really excellent breakfast. Highly recommended!!