Hotel lindo, quartos confortáveis e tudo grande e novo, mas deixa muito a desejar no atendimento e no restaurante principal ( ambiente horrível, cheira mal e pessimo atendimento) só atendem bem quem dá propina ou se vc pega a categoria Privilege! Não voltaríamos
Daniel
Daniel,7 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 18 日
Everything was good, but the food from the restaurants was disappointing.
Jean
Jean,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 21 日
Arvin
Arvin,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 19 日
Muy bien, nos encantó el río lento y las atenciones de Omar y Danny
Karina
Karina,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 7 日
Jeudy
Jeudy,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 28 日
Rodolfo
Rodolfo,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 17 日
Maravilhosa, só o mar tinha muitas algas
Poliane
Poliane,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 16 日
真实旅客
5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 7 日
Daifer
Daifer,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 1 日
Juan
Juan,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 1 日
McKenna Laurie
McKenna Laurie,7 晚行程
Expedia真实住客点评
6/10 好
2025 年 5 月 1 日
Wish i could leave a bigger review. It is needed. But i cant. So here is a summary. Check out my google review for more.
Check in was rediculous and terrible
Grounds were in rough shape
Service was very poor
Impossible to get coffee
Drinks were terrible
Food was maybe 3 star
Predatory sales tactics by staff
Lots of stuff included in other 5 stars is extra
They get the 5 star reviews by getting you drunk and convincing you to leave a small personal review for them. It is the google review. They take your phone and select 5 stars for you. Crazy.
Been to 7, 5 star resorts on the island. This was by far the worst. Do better.
George
George,8 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 5 月 1 日
Riccy
Riccy,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 30 日
Michael
Michael,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 30 日
Emily
Emily,8 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 30 日
This hotel was great and had an excellent Butler Jose J. He made our experience so much better by being so tentative.
Brandon
Brandon,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 30 日
Everything
Loan
Loan,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 30 日
very nice place to stay
Elizabeth Labudiong
Elizabeth Labudiong,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 30 日
Robert
Robert,7 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 29 日
The kids loved it. Bunch of stuff to do. Food is hit or miss. But the pools are nice, loved the lazy river, and swim up bars. Just wish the pools stayed open later than 6pm. The “app” was nice to see what was going on for the day, just wish they kept it updated and gave a location - the property is really big!
Marlana
Marlana,7 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 29 日
Really enjoyed our stay at this resort. It was excellent for a family resort. Lots of opportunities and fun for young children.
Jennifer
Jennifer,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 29 日
Staff were very kind and welcoming. The spa was great! pool area was fun and entertaining. Food was pretty good. I enjoyed the Dining Hall more than the restaurants. Margarita was good, the Pastor tacos were great! Sakura was fun and enjoyable. Dolce Vita was disappointing. The Dining hall had way better pasta and Italian options. The beach is beautiful!!!! i enjoyed this trip to Ocean el farro very much.
Arianna Keziah
Arianna Keziah,5 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 4 月 29 日
Ill star with all the positives....We really enjoyed our night times at the lobby bar Luis and Hector provided exceptional service. Mike's coffee is also a must, you wont be disappointed. Had fun bowling. The ice cream stand is also a must try. The lazy river is also great. There's alot of walking to be done so be prepared. They do have shuttle buggys which we never used.
Now for the negatives......the rooms smelled horrible i did reach out but dont really think anyone came to resolve it.
The food is average nothing to brag about.
Was disappointed with disco tipped DJ and he never played requested song. The beach was also not that great but there is a cove right next to resort which is nice and calm water for kids.