We were given the wrong room that had silver fish in the shower, they then moved us after the staff were very rude, when we went to reception to tell them the problem we waited and while waiting to be seen, someone else came up to the counter and was spoken to straight away, after my husband saying something They then decided to speak with us, asking us to wait, I showed him picks of the Silver fish in the shower and the single, it took about 10 mins but later came up with a new room
Which was clean and nice