The beds were uncomfortable and the pillows were the worst I have ever experienced. The room lighting was very poor, and the shower was awful, with weak water pressure and no handheld option.
The front desk staff was extremely rude at checkout. There was no assistance with luggage. When we stored our bags after checkout, we had to ask for a claim check, which seemed like a major inconvenience to the staff. Even then, the attendant did not note how many bags were stored.
I would never stay here again. Courtyard is far better. Their rooms are well lit, beds comfortable and staff are friendly and helpful.