Staff were great, but room was claustrophobic having no windows you could see out, and only velux windows in the roof. And those were a problem in that one wouldn't close, so very drafty. Staff tried to fix the window, and in the end moved us next door to another claustrophobic room, but this one just didn't smell clean, and we then found that the toilet wasn't clean with dirt on the toilet seat and strangely inside toilet rolls. Bed was very comfortable, but velux windows had a vent that rattled all through the night. Then at 8am someone opened the door (staff ?) and left when challenged without saying anythng. Breakfast really good though. So no complaints about staff (other than someone walking in to our room early in the morning), but the rooms wouldn't make us want to book again, especially as we had paid for a premium room.