The hotel service is really poor, the staff was very rude, swimming pool not included in price and for everything, the hotel charges extra...they have zero customer mindset, lack of empathy towards their customers. They even rejected water at the bar saying that they do not offer regular water. The room which says has a capacity of 3 was eventually just for 2. The extra bed was just fitted in this room keeping no space for anyone to move around. When asked to change the room, they wanted to charge us for room cleaning....too bad, not worth money, too poor customer service, very bad breakfast - no one refills the empty containers leaving the customers with only boiled vegetables.....all in all very bad experience....I am not happy at all with the money that I paid for what I received in return as service and hospitality.