Everything was great, except either the heat ran constantly, making the room way too hot, or when switched to cool, that ran continuously, making the room too cold. In either mode, it never shut off when reaching the set temperature. In addition, we paid extra for a balcony and it was completely snow cover and unusable. It is realized that snow happens, but our check-in was a full week after it snowed last and at least a path to the railing could have been cleared so we could have enjoyed the view, since this was our first trip to NYC.