Unfortunately, this was probably one of the dirtiest rooms we have stayed in compared with other hotels and Airbnbs in Osaka. We found multiple bugs, visible dust and dirty spots around the room, including inside the sliding Japanese-style doors, and what even appeared to be blood stains on the blanket.
One of the main reasons we booked a larger room was because we were travelling with a baby and wanted enough space for him to crawl and walk around. However, due to the cleanliness of the room and floor, we did not feel comfortable letting our child crawl or walk around freely.
We were also disappointed with the communication. Our travel plans changed and we wanted to extend our stay by one night. We messaged the hotel twice beforehand but received no response. Since we later received confirmation, we assumed we could stay in the same room. However, upon arrival, we were told we had to move to another room for the additional night, which caused unnecessary inconvenience and conflicted with our plans.
Had the hotel replied earlier, we could have made alternative arrangements. This situation was completely avoidable with better communication.
We do appreciate the customer service staff who assisted us. They were friendly, polite and helpful. Unfortunately, the cleanliness and poor communication made the overall experience disappointing.