The hotel offers a kettle yet only two sachets of coffee and no creamer for a 9 night stay. On arrival I asked reception for creamer and they sent me 6 blocks to a supermarket. The following morning reception again I asked for coffee once again they sent me to the supermarket. The air-conditioning is quite yet the traffic noice is overpowering. The pool and deck area are pleasant.Breakfast below average unless you like eggs. Beware cleaners will not clean your room if you are inside a lot of sex predators apparently. They roll up at 5.30 pm and demand you leave your room which I refused as I was getting in the shower. Room did not get cleaned for 3 days despite me informing reception at 9am and 1 pm I was going out therefore good time to clean the room needless to say it did not happen. With no explanation money appears to have gone missing from my room this was almost a week ago. I asked to speak to the manager to no avail all I was told they are aware. Since leaving I have sent two emails and no response. It is clear the manage do not have an idea how a hotel functions. Guests being sent to a supermarket to get milk cleaners demanding you leave your room. I did stay at the Novotel in Phu Quoc Vietnam in December and it was excellent I thought I would book Novotel in Vina del Mar a mistake on my part.
Robert
Robert,6 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 17 日
Robert
Robert,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 14 日
Alberto
Alberto,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 10 日
Bonne adresse
Chambre confortable, literie très bien.
Petit déjeuner buffet très bien ainsi que la cuisine du restaurant.
Espace piscine agréable mais manque de parasols.
Parking sécurisé au sous-sol pratique.
Par contre le wifi n’est pas sécurisé et fonctionne très mal dans la chambre.
christine
christine,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 10 日
Bien el hotel para 24 horas
Nos fue bien, fue una parada de un día rumbo a otro destino...
andres
andres,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 7 日
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 6 日
GUSTAVO
GUSTAVO,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 31 日
Ótimas férias
Ótima estadia e localização
Rita
Rita,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 28 日
Glenio
Glenio,5 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 18 日
真实旅客
3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 17 日
Todo excelente, atencion, habitacion, ubicacion, desayuno. Lo único extraño es que solo puedes encender la luz del baño si enciendes la de toda la pieza, no se si fue una pifia de esta pieza puntualmente, pero por nuestra corta estadia ni preguntamos.
FRANCISCA
FRANCISCA,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 10 日
Muy lindo hotel
Monica
Monica,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 6 日
All excellent
John
John,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 4 日
Arturo
Arturo,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 2 日
Convenient location to dinning, shopping and roam around the city. In a short distance to go to the beach.
Very pleasant and polite staff. It's a modern building hotel with lots of amenities.