圣克鲁斯西区酒店预订

"崭新的设施，颜色很舒服"

"The room is comfortable, spacious, and hygienic"

"My family—including two young children and a senior over 70—was forced to leave the hotel due to severe health hazards and unacceptable room conditions. Below is a summary of what occurred: Uninhabitable Room Condition: The bathtub drain in room 111 was completely clogged. After attempting to clear it using the in-room plunger for over an hour, the situation worsened. The bathroom floor was flooded with standing water, and black, foul-smelling sewage containing hair and toilet paper fragments bubbled up into the shower. The odor permeated the room, making it impossible to use the bathroom or stay safely. Hotel’s Failure to Resolve: The front desk informed us that no other rooms were available and could not provide any immediate solution. Given the health risks, especially for our children and elderly parent, we had no choice but to check out and leave. Promise of Refund: Before departing, the front desk staff assured us we would receive a full refund for both nights. We returned the key cards to the automated check-out drop box at approximately 11:00 PM on Thanksgiving night as instructed. Impact on Our Family: As it was late on a holiday, we were unable to find alternative accommodation. We were forced to dr"

"员工欺负人，半夜打电话让我移车，而这个停车位是经过他确认可以停的，等我把车移动到地下停车场，之前的停车位给了另一台车，非常糟糕的体验，早上还被房间六点的闹钟吵醒，给的解释是应该是我自己不小心碰到的，天哪，我睡觉离它很远的，我是长臂猿吗？？"