Hotels in La Jolla Village

"Very disappointing stay. Service was consistently poor. Breakfast offered very few options with insufficient fruit. Room service was not provided daily and had to be requested. When I did request it, I was denied due to being 'short-staffed.' I was told the trash would at least be emptied, but when I returned in the evening, my room had not been touched. Out of four nights, my room was serviced only once. Amenities were subpar—stained pillows, no proper comforter (only a throw lined with a bedspread), and toiletries placed incorrectly, with body wash bolted next to the sink and hand wash in the shower. When I requested a correction, it was ignored, and the front desk claimed 'both are the same solution.' Additionally, the bathroom door made a loud creaking noise, and the mini-fridge was not properly secured, causing it to move every time it was opened. I will be staying away from GreenTree in the future and cannot recommend it."

"Internet did not work. Person who tried to help was not Englid-proficient. Bar understaffed. I won't be back. "

"yes"

"Other than accessing the rooms from the outside, Surestay was very clean and convenient for the purposes of this trip. Thank you so much!"

"Great check in and quiet room."

"It was very run down/ outdated. Our room also had stuff in the walls and the tub did not drain properly. I think it needs updates from what the pictures show "

"Room was excellent! Everything was very tidy and clean. Pool area was extremely clean and well kept. Enjoyed the workout area as well, and the staff throughout my stay was awesome! Would highly recommend and will be back!"

"The staff were very friendly and helpful. Great location to old town. The only negative is the pool seating. You have to wake up early to claim a chair. They are all Gone by 9am. "

"The staff here was fantastic and very informative. They wanted to help make our stay as great as possible. Property was clean and room was nice! Would stay again if in PHX. "