Hotels in Surbiton Hill

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"Staff came in to clean every day 👍"

"I left my wallet inside the room before I checked out. When I received my banks' warning for fraud charges, I went back to the hotel and asked the front desk to check the person who first entered my room. But the front desk only called the room service crew and asked if they found a lost wallet. I told her she could not find the person this way since my cards were already charged. She totally ignored me and did not want to further investigate. Since I was hurried for my next trip. I had no time to look for more solutions. However, I believe the hotel does not treat this problem seriously and ultimately does not respect guests. I will not stay in this hotel next time and O do not recommend this hotel to anyone. The room ventilation is also very bad. It is so hot in the room. They do not even provide blankets. The shower has a very small amount of water. Not sure it is because of water pressure . The room is very small."

"Nice hotel in convenient location to explore London"

"The breakfast was very good. Nice lot of choices. The room was clean and quiet. Unfortunetly the bathroom door would not close properly and sqeeked very loudly. The staff were very helpful and efficient. The latenight room service food was very limited and exspensive. £15 for a cheese and ham paninni."

"Amazing experience. Beautiful hotel. Great location. And the staff was top notch"

"Brilliant stay and appreciated upgrade "

"The hotel was excellent they are currently doing construction to help improve the property so that is just a temporary negative, however overall the hotel is lovely. Fantastic location very convenient to train, bus, and of course the Tower of London and Tower Bridge!"

"I was attending an event which finished late, and I didn't want to travel home alone. So I looked for somewhere close by to stay which didn't break the bank. The Strand Palace Hotel offers single-bed rooms that come with a luxury shower room stocked with Rituals products, large wardrobe, table & chair, a desk and huge TV. Plus free wifi, bottle of water and bar of chocolate... and all for £110. Everything was spotlessly clean. The hotel room was quiet & comfortable. The staff friendly and helpful. I'd definitely stay here again. "