Hotels in Pinecrest West Park

"Everything was amazing! Highly recommend."

"The housekeeping staff was great and every day our room was swept and mopped fresh made sheets & extra towels. When we arrive for check-in, the first thing I noticed my open my door was a cockroach. I called down to the front desk twice to get someone to come up and kill it and essentially get us a new room and the front desk girl was rude and laughed about it like it was insane that I couldn’t just kill it myself and stay in that room. I believe his name is Nigel at the front desk. He was very apologetic and got us a new room right away although I was so freaked out by how big the bug was we slept at the light on the rest of the week. The restaurant has good food and drink choices. However it takes easily 30 minutes to get a waiters attention outside to get a drink, I had to ask for a drink menu three times and get up and finally get one myself. I was disappointed to not know there wasn’t a hot tub there, but that was my fault when I looked booking. I thought the picture was a hot tub, but it turned out to be a kitty pool. The bartenders were nice and the rest of the hotel staff was friendly. I would definitely say the bathrooms need updated and most of the hotel, especially the restaurant. You could see bugs all over the windowsills and dust all over the blinds so that was kind of gross to look at while you’re eating. "

"Wonderful beach area. Pool is really nice too"

"All was well....clean and great location."

"Excellent "

"The hotel is just tired and could use an upgrade. Everything is dark and brown which is a shame as the location is fantastic. Staff is great"

"The first couple nights were fine. The pool and pool bar were fun, the proximity to the Riverwalk was great. On the third morning, we woke up to find that the hotel was starting a renovation project. The lobby was cleared, the pool was drained, and there were construction workers and machines everywhere. Nobody warned us that this was coming. We had planned to enjoy our last full day at the pool and instead had to spend a couple hours arguing with Hilton to get compensated, which was unsuccessful. None of the hotel employees seemed to care that everyone was majorly inconvenienced. We ended up having to switch to another hotel for our last night. Sadly, I would never go back here. "

"Old bed, dirty sheets and floor"

"I stayed here for a conference in the area. The property was very well maintained and the staff were very nice and accommodating. It was also in a pretty convenient location as well. I would definitely stay here again. "