Hotels in Kepez

"Family friendly resort with plenty to do for children. Entertainment every evening for both adults and children. The quality of food was excellent but could definitely have more variety. It felt very repetitive after the first couple of days. Non-alcoholic drinks could be better. There were four mocktail choices available and they all tasted very similar. The onsite shops were extremely expensive, particularly for beach toys and beachwear so definitely take your own. We had some issues that we feel did not get addressed properly. On arrival, the bedsheets had stains so requested these to be change which to be fair the staff addressed immediately. It was just a bit annoying as we arrived very late evening so having to hold off putting kids to bed because of dirty bedding was annoying. AC throughout our stay was very poor, excluding the last 2 nights of a 7 night stay. It basically didn’t work so blowing hot air all night long meant we struggled to sleep. The hotels reasoning was they need to request additional surge power to be able to increase the functionality of AC, which can take up to three day to arrange. Frustrating that a 5* resort would not just have the appropriate resources in place ahead of time. We also had to request missing items several times because the cleaning staff forgot to after attending our room i.e. towels, soap etc. Overall, we enjoyed our stay but felts more like a 4.5* experience. "

"Yes"

"The best part about the property are the staff who will go above and beyond to help you out. Special thanks to the guest services lady on the night shift, Suleyman at Vista & Ivy and Mehmet in Le Buffet for their thoughtful service. The property is vast, has a private beach and is well maintained. The main thing that did not work is that there is only one restaurant that is included as part of the all-inclusive package. This is the buffet restaurant. All À la carte restaurants are paid. However, the buffet timings are quite restrictive. For instance, dinner is only available from 6:30 ion-9pm, which is very limited for an all-inclusive resort, considering that it is the only main dining option. If you miss your meal at 9 PM, then the next option for you would be to either go to one of the paid à la carte restaurants (paid), the pastry bar, or wait for the midnight buffet at 12 AM, which does not work for most people. The lunch hours are from 12:30 to 2:30 in the afternoon which also seems tight. Overall, my main recommendation to the hotel would be to extend its dining hours in the buffet restaurant considerIng it is the only main dining option. Secondly, for anyone who needs a cool room with working air condition, I would highly recommend either booking a landside room or a full Seaview room, at the lower floors, preferably between 3 and 5 if you want a working air conditioner. I would avoid all partial sea facing rooms, especially those on floors 6,7 as these get very hot."

"The front desk agent didn't explain anything about amenities or timings. Breakfast started too late, so we had to eat out on the way to the airport. Hotel may be nice, but the front desk is not particularly welcoming so I will not be coming here again."

"Buffet food was excellent, plenty of choice."

"Hotel was clean and well maintained. The room was also clean and spacious. The partial view of the sea was also great and the pool and beach amenities were excellent. The buffet was delicious with a huge selection."

"Currently here again in Masmavi - our 8th visit. Can't wait to book again next year. The hotel, the food and everyone that works in Masmavi have made our holiday amazing again! Special shout out to Guest Relations Ulas Yaman and Serdar who were super efficient and any issues resolved immediately. The two tennis coaches were simply fantastic - Emre and Engin. Their tennis lessons are of a very high standard and off the court they're the nicest guys you could meet. And lastly our lovely room maid Ozlem - very efficient and friendly - never stops smiling. We will definitely be back next year - thank you Masmavi!"

"Amazing place and value everything was perfect"

"Yes"