Hotels in Kensington

"Loved this hotel"

"Room. It ready when we came. They told us to go to the exec lounge for an hour. Room still not available. Then in order to get a room we had to downgrade or upgrade for more money per night. Otherwise staff was nice. Restaurant cooks were terrible. Exec lounge was nice. "

"The rooms are very old. The headboard to my bed was off the wall as I walked into my room for the first time and needed to be fixed. In the meantime they let me change rooms. The 2nd room had a black hair on the pillow, an opened dessert wrapper behind the night stand and the fridge ice maker/freezer was inoperable due to it being frozen over. So I requested another room. My third room was a visible upgrade and was actually clean, who would’ve thought! The front desk was approachable about the issues but the manager and housekeeper were persistent on me not moving rooms and overall not pleasant to speak with about THEIR rooms that were not up to the minimum standard. The restaurants were sub par, very over priced and staff was fine. The overall establishment was decently clean and the rest of my stay went fine. "

"Breakfast was fresh and the staff was amazing. 10/10 recommend"

"Great location. Clean, modern, comfortable. Big TV, rainfall shower, kettle, fridge and hot drink supplies. Great hotel. "

"An excellent stay! Great location and room. Staff can’t do enough to help - a new favourite when staying in London "

"The hotel was in a great location. Staff very friendly and check in was very quick and straight forward. We had a cosy double room which was ideal for 2 nights but would perhaps be too small for much longer than that. Would recommend and would stay again. "

"We did not have a good experience here, our heating did not work, and we told management who came to fix it quickly but did nothing. Also, our shower was broken and the faucet head fell off multiple times, along with the shower being the smallest enclosed space I’ve ever tried to shower in. The biggest issue that we had with our room was the fact that our sliding bathroom door was see-through and right next to the bed, which made it super uncomfortable to use the bathroom right next to the bed through a see through glass door. Overall, would not recommend; there’s so many better places in London, I would try somewhere else."

"Excellent hotel. Very good location directly outside Gloucester Road tube station and within walking distance of major museums. Cycle hire station also directly outside. Large room and bathroom, good room amenities, only thing I would appreciate would be an actual mini refrigerator instead of a wine cooler that is too warm to store perishables. Despite location close to station, room was very quiet."