Jalapa Department Hotels

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"Clean room, friendly staff and the breakfast was lovely."

"nice staff, very helpful"

"Best Hotel in Guatemala City! The food was very delicious and rooms are very clean."

"The hotel is very well, all clean and the service super well. "

"Very nice hotel. Not much to do around it but safe and staffs are pleasant, rooms are extremely comfortable and breakfast is very good. "

"Breakfast 100 percent … phenomenal variety Great coffee …. Sadly a lot of hotels do not have good coffee … considering this is a coffee country … go figure 😏 Room outstanding Nothing bad to say Airport pick up professional 5 plus stars "

"I stayed at Hotel Las Americas, and while the hotel is clean and conveniently located near the airport, my overall experience was mixed. One issue was the bathroom—each time I showered, water leaked out and created a puddle on the floor, which was inconvenient and felt unsafe. Service was also inconsistent. When I requested additional bottled water, I was asked if I had already used the water provided in the room, which felt uncomfortable. I also requested an extra coffee packet for the in-room coffee maker and was told only one is allowed per day, which seemed unnecessarily restrictive. Additionally, I left an item in the room for my sibling to pick up, but when he arrived it was missing. He had to report it, and staff eventually retrieved it, which was concerning. The shuttle service is another downside—$10 for a ride of about five minutes felt very expensive. Overall, the hotel has good basics, but improvements in maintenance, service flexibility, and pricing transparency would make a big difference."

"Breakfast was fresh! And the service was exceptional!!"