Dallas County Hotels

"The room size, condition of the furniture, level of cleanliness, and bed itself (marketed as queen size, but believe these were full size) left much to be desired. Upon settling in for the evening, we attempted to turn the tv on and it continued to have issues and would sporadically go off and have massive static waves across the entire screen. After calling the front desk, they offered zero help other than to give us a restaurant credit (we already had our breakfast included) and had very little empathy for the situation. Highly disappointed by this property considering it is a Fairmont! "

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"To keep it “short” and “sweet.” The property its self was located in a sufficient “ducked off” area while being fairly quiet indoors even while being placed by a busy highway. Front desk staff were decent and great at being polite. However the cleanliness and cleaning service of the hotel was ABSOLUTELY trash and unacceptable. Upon my check in into the room, I instantly noticed long hair strands on the floor by the bed and INSIDE the bathroom as well as hair on the soap bottles in the shower. I unfortunately broke a bottle of wine in my room, I told someone in the lobby, they let housekeeping know, in which the floor remained sticky and the wine itself was still visible underneath the room’s mini-fridge… they didn’t even attempt to sweep up the other debris around the room in which resulted to me wearing slides or socks around the room constantly. The shower had a weird smell after my daily showers and the AC unit blew a mildew like smell if I blew heat (anything over 70 degrees.) Very uncomfortable and more than likely will never stay again. "

"The staff is exceptionall. The hotel is very old and desperately needs an update. If not for the small amount of time I was staying I would have checked out. I feel bad for stating how "

"Very convenient location"

"The rooms were very nice! The view was nice it was a pleasant trip and a comfy stay. "

"Amazing staff ! Love the ombience of the hotel ! Spa amazing "

"It was just ok. Same menu every day. "

"……."