Guanacaste Hotels

"Yes"

"My husband and I went with 3 other couples and 2 adult children for a week of birthday celebrations. 6 of us had Star level and the other 4 had regular accommodations. I would definitely recommend the Star level. Since we were a fairly large group and the majority were Star level our butler arranged for everyone to be together for meals in the Star restaurants. I can't say enough good things about our butler, Steven, he really went out of his way to be helpful and make our stay enjoyable even though he had to take on another staff members workload when that person called in sick. Steven made sure we all had what we needed and arranged a special Wine Cellar experience for our last night complete with birthday cake and champagne. At extra cost of course but it was well worth it. All of the staff made us feel welcome except the person checking us in on or arrival. He seemed like he did not really enjoy his job and was pretty hit or miss on giving us information. One group was told different versions of what to expect than the other and we were not given the welcome drink that the non-star level folks were. The Star restaurants were all quite good but the basic level food offerings were underwhelming. Buffets were standard fare and acceptable. Guy's Burger Joint was not at all good. Lunch offerings were limited and not at all what one would expect for the prices we paid. We had two meals in the sports bar, the fish and chips were great the first time but not the second time."

"They only have 1 restaurant with poor service and the staff is not friendly. In our room the AC was not working properly, we had a animal crawling on the roof every morning at 4:00 am. The pools are nice but the service in the pool bar is very bad. I really don’t recommend this place. "

"Once we were moved {room} to pool and restaurants area it was fine"

"Great! 😊 "

"Rooms looked tired, noisy ac, leaking shower and basin. Food was good."

"The view from our room was amazing"

"The resort was beautiful! Staff was helpful and friendly. Food was delicious! I will definitely stay here again."

"Yes"