Berkshire Hotels

"We had a fantastic time away at the castle hotel! Would highly recommend it to anyone! The castle is done up amazingly and the rooms are brilliant, very clean and well presented. Will definitely come again."

"Yes it was very good"

"Good location, spacious family room, attentive and friendly staff"

"I found my overall stay ideal. Only thing I found not so ideal was the smell in the bathroom. I couldn’t decide if that was coming from the toilet or the shower. It wasn’t something I made a complaint about because it only affected me when I was in the bathroom. The rest of the time I had the door shut and couldn’t smell it. There was the odd bit of dirt on the floor in the bedroom. I think someone may have had a birthday in that room as there was a couple letters, confetti size on the floor but other than that was comfortable and I had the best sleep every night. The staff were lovely, always warm and welcoming."

"Fantastic room very clean and really efficient service"

"Staff were very helpful, food good but a bit expensive, room very comfortable"

"We stayed in a standard double room, which was spacious, very clean, with a super comfortable bed! I slept like a log! The staff were all friendly and helpful. We had a swim in the pool, which although small, was excellent for swimming lengths and was a nice temperature. We ate at the restaurant, which served pub grub and was very tasteful. So why not 5 stars? The toilet in the room was separate to the shower and bath, and also the sink. It would have been nice to have a little sink in the toilet, as in the night you had to feel around for 2 rooms! There was no room service at all. There was a page on the app but in the restaurant the server told us you'd have to order downstairs and take the food up yourself. Most concerning, the pool was unmanned. No one was in that area at all. We had to sign a waver form before using it, so don't use the pool on your own. There was a panic pull outside the sauna but if you had an accident or you needed help away from the pull cord, I'm not sure how long it would be before someone found you.Lastly, there is a small amount of parking on site but you need to phone in advance to book this at £21. Overall a lovely hotel and we would stay here again."

"Beware of hotels that book large conference groups. There were two large groups, one that partied outside our window until midnight. We could not access our original rooms as the lift was broken and my 89 year old mother could not go up the stairs. The receptionist was more interested in checking out the split ends in her hair than she was in trying to accommodate us with new rooms. When they finally did give us rooms, we had to haul five suitcases, a car seat, a two year old and my Mom in her walker by ourselves. Disgraceful. "

"Great place to stay, really comfortable"