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Kegen District Hotels
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Hotel Kazakhstan
4/10 Poor
"Rooms are quite old, in a dire need of renovation - stepping into the room felt like stepping into the 1980s. The worst part was the service - front desk staff were rude, and could use some basic training in hospitality."
InterContinental Almaty by IHG
8/10 Good
"The staff were amazing especially the concierge Madi was great and very helpful,"
Holiday Inn ALMATY by IHG
8/10 Good
"Good overall…………………………….."
Best Western Plus Atakent Park Hotel
2/10 Terrible
"I specifically booked a non-smoking room, but the hotel claimed they had none left and forced us into a smoking room that smelled disgusting. They flat out refused to resolve the issue or provide the room I actually paid for. I ended up with a terrible headache for all 5 nights. Terrible management and awful customer service."
Grand Hotel Eurasia
2/10 Terrible
"This was the worst stay I have ever had during all my travels. It was impossible to sleep here, and I felt unsafe. During my stay, I experienced constant loud air conditioning noise, disturbances from conference attendees in the hallway, loud music from a banquet hall late at night, children running through hallways, bad sewage odors in the bathroom, and a general lack of security and management control. The hotel failed to provide basic comfort, cleanliness, or safety. There was no restaurant as advertised on the website. I do not recommend this hotel to anyone."
Rahat Palace Hotel
6/10 Okay
"Fair warning this is a 3 star hotel not a 5 star as advertised. For the money there are much better options in the city. Pros: breakfast was excellent. Atrium looks impressive. Ambience for the restaurant in the front of the property (yurt in a nicely landscaped lawn area). Cons: hotel is tired looking and in serious need of renovations. Atrium smells of diesel fumes i suspect being used to power the glass elevators. Rooms have some tech upgrades (electric curtains, lots of light button options, tv and google alexa voice cube) however dismal air-conditioning. The coolest I could get my room was 24 degrees. They did switch my room but same story in the second room despite a visit from maintenence to check the ac. 'It's very small' as per him. Do not stay here if you prefer sleeping in a cool environment. "
Grand Hotel Tien Shan
6/10 Okay
"Rooms smelled sour, like backed up sewage. Breakfast quality is not as nice as it was previously. Location is nice. Spa limits access to massages and related activities are limited. "
Park Hotel Almaty
6/10 Okay
"I would have given a better rating but my room had no curtains other than a thin white curtain. It was daytime by 4:30 and could not sleep any more. Informed the front desk in the morning and she said the rooms usually have curtains and did not know why mine did not have any. In any case it was a poor experience."
Rixos Almaty
10/10 Excellent
"Great breakfast"