Hotels in Xpu-Ha

"Great staff clean room "

"absolute trash!! what a waste of 8 days!! the two main things of all inclusive were terrible!! didn't have a good meal the whole time, steak house was a joke ordered the ribeye and it looked like slice ham damm near walked out!! drinks were horrendous!! there's a bottom shelf than there's house liquor which if you don't pay attention is what they give you!! after speeding almost $300 on "top shelf" liquor one waiter suggested I buy bottles which was cheap but had I know from the beginning I would have been doing that!! we complained about the kids making noise since they put us a couple in the kid friendly building they sent us to el best which is suspspoed to be adults only but the room was worst than the first one it smelled moldy and bed was horrific asked for smaller pillow since the large pillows were killing our necks even gave the dude a few dollars and nothing than the pillows started smelling like mold I've been to the grand moon palace and excellence and this place doesn't come close. room service food was bad as well and can only order once a day the mini bar is 4 sodas and two cans of beer just don't save yourself a headache it was so bad I told wife to pack so we can leave but she insisted on staying so we made the best of it and left the resort for dinner almost every night !!"

"Beautiful"

"No snack in the rooms such as (chips/candy bar) which was custom at majority of resorts I’ve been to, just soda water and beer… Also You have to go pretty far to get food if you are lounging at the pools. "

"Room location hospitality service was excellent"

"Rooms - very clean, well maintained, no issues with broken things or rusted out showers etc. Staff - polite and quiet, when you need help they are all willing to assist. Front desk assistance will ways try and sell you on "extra" stuff thag you do NOT need and you need to be firm when saying no youre not interested. Pool/Beach - clean, safe, lots of seating (get out early for a chair though because they go quickly). Beach is the reason we come, zero sargasum seaweed because of the net across the enterance on the man made inlet of water. A lot of fish swimming around which is awsome for kids and adults to see, crabs, turtles as well. Lots of trees for shade also. Food - Average, nothing fancy, buffets could be a bit better in food selelction but zero issues Overall a great resort, especially for families on a budget, would recommend to anyone!"

"This is a huge resort. Everything kind of takes"

"Very disappointing beach experience. The beach was completely covered with massive piles of seaweed, making it unusable, and the smell was unbearable. Most people travel to the Caribbean for the beach, so this was a huge letdown. The hotel should have notified guests in advance about these conditions so travelers could plan accordingly."

"The property was clean the staff where nice the food was great with good times and variety. I would stay here again. Many people who came who stayed this is a repeat stay, one couple saying this is the 5th time. The rooms where beautiful, and the staff where very attentive the pool was clean the beach was in seaweed season so not the property’s fault but the bar and the beach itself beautiful ! "