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Casa Kaoba Hotel & Suites

3.5 star property
Hotel with spa, near Xplor Theme Park

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Escape to Casa Kaoba Hotel & Suites, near Xplor Theme Park. Discover a tranquil oasis with an outdoor pool, lush garden and terrace. With in-room WiFi and delicious meals at Ceiba Negra restaurant, you'll feel right at home.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Full-service spa
  • Outdoor pool
  • Children's pool
  • Room service
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Snack bar/deli

For families (6)

  • Children stay free
  • Children's pool
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The current price is CNY2,311
CNY2,819 total
includes taxes & fees
Jun 11 - Jun 12

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Double Room, Balcony

9.6 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite

Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi

Suite

8.6 out of 10
Excellent
(10 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Living room | Flat-screen TV

Suite, Multiple Beds

7.6 out of 10
Good
(14 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Junior Suite

Junior Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Presidential Suite

Presidential Suite | Private kitchen

Presidential Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 3 bedrooms
  • Sleeps 10
  • 1 King Bed and 4 Queen Beds
  • Free WiFi

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The price is CNY644
CNY822 total
includes taxes & fees
Jun 25 - Jun 26
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About the neighborhood

Map
Carretera Federal Playa Tulum, Mza 329, Lote 9, Playa del Carmen, QROO, 77710

What's nearby

  • Xplor Theme Park - 2 min drive - 2.9 km
  • Centro Maya Shopping Center - 3 min drive - 2.5 km
  • Playacar Beach - 6 min drive - 5.3 km
  • Playa del Carmen Main Beach - 7 min drive - 5.6 km
  • Xcaret Eco Theme Park - 7 min drive - 5.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive
  • Cozumel Intl. Airport (CZM) - 13.3 miles/21.4 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪rosa roja - ‬8 min drive
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬6 min drive
  • ‪Cupcake Cafe - ‬6 min drive
  • ‪Festival Grand Buffet - ‬6 min drive
  • ‪pepe’s food tequila - ‬9 min drive

About this property

Casa Kaoba Hotel & Suites

  • Casa Kaoba Hotel & Suites puts you within a 10-minute drive of Xplor Theme Park and Ferry to Cozumel. Guests can indulge in deep-tissue massages at the spa, and Ceiba Negra serves breakfast, lunch, and dinner. Other features include an outdoor pool, a children's pool, and a snack bar/deli. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 39 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (10 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast
DONE

Pets

    • Pets stay free (dogs and cats only, 2 total)
    • Service animals welcome
    • Specific rooms only, restrictions apply*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–noon
  • Restaurant
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool

Working away

  • Meeting room
  • Conference space (2045 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage

Facilities

  • Garden
  • Terrace
  • An outdoor pool
  • Full-service spa
  • Banquet hall

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Premium bedding

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, kaoba wellness. Services include deep-tissue massages and massages. The spa is open daily.

Dining

Ceiba Negra - This restaurant serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 1000 per stay

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

Casa Kaoba & Suites Del Carmen
Casa Kaoba Hotel & Suites Hotel
Casa Kaoba Hotel & Suites Playa del Carmen
Casa Kaoba Hotel & Suites Hotel Playa del Carmen

Frequently asked questions

Does Casa Kaoba Hotel & Suites offer free cancellation for a full refund?

Yes, Casa Kaoba Hotel & Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Casa Kaoba Hotel & Suites?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Casa Kaoba Hotel & Suites?

Yes, cats and dogs stay free, with a limit of 2 total. A deposit of MXN 1000 per stay is required. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Casa Kaoba Hotel & Suites?

Yes, there's free self parking.

Is airport shuttle service offered by Casa Kaoba Hotel & Suites?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Casa Kaoba Hotel & Suites?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Casa Kaoba Hotel & Suites?

No, this hotel doesn't have a casino, but Riviera Gran Casino (8-min drive) is nearby.

What is there to do at Casa Kaoba Hotel & Suites and nearby?

Casa Kaoba Hotel & Suites has a spa and an outdoor pool, as well as a garden.

Are there restaurants at or near Casa Kaoba Hotel & Suites?

Yes, there's an onsite restaurant, Ceiba Negra.

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Reviews

Casa Kaoba Hotel & Suites Reviews

8.2

Very Good

8.2

Cleanliness

8.6

Location

8.8

Staff & service

8.2

Property conditions & facilities

Guest review summary

What guests liked

  • The property allows pets and shows a caring attitude towards them. (3 reviews)
  • Breakfast was a highlight with delicious food, great selection, and convenient service. (16 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Restaurant
Food
Breakfast
Location
Air conditioning
Bathroom
Children
Shower

Reviews

Verified

6/10 Good

Needs to be updated. We used it for sleep only. Need to clean the air conditioning filters. Breakfast is good, need more wait staff. We were missed the one day for 30 minutes
Florence, 7-night trip
Verified

10/10 Exceptional

We enjoyed Casa Kaoba, clean and comfortable. People very kind and good breakfast.
Olivia, 1-night trip
Verified

6/10 Good

Amenities were scarce and the breakfast was too.
Zuleyhm, 1-night trip
Verified

10/10 Exceptional

Courteous staff. Helpful for English speakers. And breakfast, too!
Bob, 1-night trip
Verified

8/10 Very good

Nice pool!!
Rachel, 1-night trip
Verified

4/10 Fair

Shower ok, bed comfortable but the whole room itself very poor, no mirrors, towels and bed sheets very old, breakfast to cry, but good location, staff ok, great pool, the place is pretty, just those little details if fixed will be a great place to stay!
Patricia, 4-night trip
Verified

8/10 Very good

We enjoyed the stay kids loved the pool
Ivan, 2-night trip
Verified

10/10 Exceptional

Very nice staff, good breakfast, very comfortable rooms
Marilyn, 6-night trip
Verified

4/10 Fair

No soap nor shampoo in the room, asked for it but was delivered the next day. The shower drain was clogged and the water overflowed the room, had to throw a towel to control it. Room not properly cleaned, weird noise coming from bathroom made it hard to sleep. In another room my friends were staying there were roaches. On the contrary staff was friendly in reception and tried to help with activities and transportation.
Emanuel, 4-night trip
Verified

10/10 Exceptional

Wonderful boutique hotel with attentive staff, close to theme parks and easily accessed via the main highway.
Denise, 10-night trip
Verified

8/10 Very good

Friendly staff, room was spacious and quiet.
Celia, 1-night trip
Verified

8/10 Very good

I have stayed here several times the last few years. because it is very convenient. Clean, modern, great pool, staff are very plesant. I will stay here again when in need to. My only constant disappointment is the food. It won't make you sick but nothing is tasty or thoughtful. Honestly, the kitchen has no training or interest in food preperation.
Debra, 1-night trip
Verified

4/10 Fair

Good location
Lesly, 2-night trip
Verified

10/10 Exceptional

Very close to Xcaret park very affordable and accessible location Renting a car would be very useful to move around the town and to the different tourist attractions Very spacious rooms bedroom is upstairs.
Claudia, 1-night trip
Verified

8/10 Very good

I like that they are pet friendly, and have a quiet and lovely place.
Luis, 1-night trip
Verified

8/10 Very good

Room was nice, a good hotel to stay if you are busy during the day.
Gonzalo, 6-night trip
Verified

10/10 Exceptional

Beautiful grounds and pool area
William, 1-night trip
Verified

8/10 Very good

The staff are extremely pleasant and helpful. This isn’t a big hotel or resort. It's an inn...kind of like a bed and breakfast. The restaurant had limited, very basic options, the towel changes happen every 2/3 days only...overall the photos are accurate, just pay attention to what's in each room based on what you need. Taxis are easy to get to and from here so that's good too.
Alyssa, 2-night trip
Verified

10/10 Exceptional

Beautiful and peaceful place
Jeniffer, 1-night trip
Verified

10/10 Exceptional

Good service. We got the whole duplex bungalow for ourselves with breakfast included Definitely a great deal and a must return if we go back there
chayanee, 1-night trip
Verified

8/10 Very good

Close to parks. Safe location.
Viridiana Rodriguez, 7-night trip
Verified

2/10 Poor

This hotel has false advertising, rooms are very dirty, sheets were smelly and people's hair were all over the bed, I asked for clean ones and they didn't had none... Bathroom was nasty, dirty and smelly. If you are looking for a decent clean place this is not it please trust me on this one.
Maria, 2-night trip
Verified

10/10 Exceptional

Smells sooo good!
Anllelo Alexis Muriel, 7-night trip
Verified

10/10 Exceptional

Friendly staff. Love the property decorations and garden and the best for us is that if are 5 in your family they can stay all together in the same room (they're big!!) Breakfast is good. Easy Check in and check out. If you need to message the hotel they will answer and help you. We'll be back and of course we recommend.
Jose, 1-night trip
Verified

6/10 Good

Pros: The rooms were spacious, and each had its own bathroom. The in-suite pool was very convenient and enjoyable for the kids. Cons: The kitchen was not well stocked, there were not enough utensils, blankets, or towels, so consider bringing your own. Our room had been cleaned, but there was a very strong dirty mop smell that was extremely unpleasant. Breakfast was included, which was a plus, however, the selection was very limited and food ran out quickly. At checkout, we were charged an additional fee due to an alleged staff error during check-in. It was unclear whether this charge was legitimate, which felt concerning. The staff was not rude, but they were not particularly friendly either. Overall, it was an acceptable stay for the price, and the location was convenient due to its proximity to nearby parks.
Enrique, 5-night trip