Great Customer Service and attitude, especially front desk and bar service.
Cheuk Yin
Hotels.com真实住客点评
8/10 很好
2016 年 6 月 7 日
Very excellent and helpful staff. Professional
I came for business and stayed behind for holiday. And I didn't have much expectation to Hanoi. But the staff at MK Premiere gave me a very excellent experience in Hanoi.
Need not to mention the room quality and location, all are very good. The point that I would highlight is how helpful the staff was. I booked a wrong local tour which wasn't the one I expected ( there are too many Sxxh cafe agency and I mixed them up). Then I showed my concern to the staff and they were very helpful to check everything for me. Finally I had a great trip in Vietnam.
Highly recommended to book tour with the reception. It might be a bit more experience than the travel agency outside but the quality is secured.
Also there is a small gallery at the hotel, which is good. I also like the cafe. Pretty good atmosphere.
I will come back to Hanoi and stay here again
真实旅客
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 31 日
Felt like a 3 star hotel. Few choices at the breakfast buffet and drinks like an espresso is an additional charge. This hotel get quite noisy at night making it hard to sleep, especially when loud guests are checked in next to you. There’s no policy of keeping quiet even at 2am, etc. There were other issues as well where I had to complain to the manager who then apologized multiple times but didn’t offer me any compensation.
So basically I didn’t enjoy my stay here and can’t recommend.
James
James,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 27 日
Worth jt
Loved everything, nice staff and the location is amazing
André
André,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 19 日
au coeur du vieux Hanoi
Chambre très confortable avec grand balcon donnant sur une rue très animée. On a apprécié le coté un peu désuet de cet hôtel qui le rendait plus "humain" que nombreux hôtels de chaines. les gens qui y travaillent sont accueillants et éfficaces
Muriel
Muriel,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 5 日
The hotel offers a comfortable stay with all the essentials, but what really stood out was the friendliness of the staff. Their courteous attitude and attention to guest needs added a personal touch that elevated the experience.