Hotels in Los Portales

"Internet no work in some rooms Safe box no work,coffee machine no work "

"Beautiful hotel with fantastic staff. Phenomenal breakfast not to be missed. Looking forward to our next stay. "

"Hotel in great location,cleaners kept the hotel bedrooms very clean ,they are definitely good at what they do ,asked for a kettle for room we were told by reception to use coffee maker ,no pods available in room though we were informed by reception shop across the road supplied them and the shop keeper knew exactly which ones we were to purchase .This was disappointing because I only drink tea and when using the coffee machine to warm water it leaked .The mugs too big for coffee machine .We did however had a great short break but it’s nice to start your morning off with either a cuppa tea /coffee without any hassle in your own room ."

"Room was clean Staff were superb Breakfast was fantastic "

"We did not need parking. Staff were very good and also very helpful. Would recommend and may ho back to them again "

"Functional hotel close to the beach, nothing special. Gym extraordinarily small"

"We had a poor experience and multiple issues with our room and were informed by reception, "sorry, this is the standard".... 1) I accept not all rooms have a sea view, but ours was looking into a cliff face with virtually no natural light entering the room... For 230 euros! The room felt like a utility closet that had been repurposed. Unacceptable. 2) The room had a mouldy, putrid smelling AstroTurf 'terrace' that faced said cliff. See attached photos of the florid mould. 3) The WiFi in the room was broken / could not even load a WhatsApp message. If this is the 'standard' that Occidental hotels holds themself to then they should reclassify this as a 2-3* hotel. I have stayed in cleaner, better 3* hotels for 1/3rd of the price. We would certainly not recommend anyone stays here or mistakes it for a luxury experience. It is a box-ticking "4*" hotel which on closer inspection does not live up to this grade. "

"The room was clean and ideal for a weekend stay. It had all the essential amenities, including a comfortable bed, hairdryer, and air conditioning, which made the stay very pleasant. Breakfast was a highlight, with a great menu offering a wide selection of both hot and cold options, as well as fresh pastries."

"He estado dos veces seguidas en este hotel con una semana de diferencia y se confirma las deficiencias, solo pasa el servicio de habitaciones si se exige en recepción, no reponen el gel de ducha a menos que lo reclames varias veces, y el hotel peca de tener pocos servicios en general"