Hotels in Post Falls

"The staff was not professional upon check-in. They were upset with each other because one and signed in to their computer. Go to our room and the key does not work. Finally get a working key going to our room and it looks like the person who painted the ceiling just dropped paint all over the walls. It looked very non-professional. The rooms are very spacious and they appeared to be clean. But the beds definitely needed updating You could feel the ruts for people were sleeping. It was like the same old man had slept in the mattress for 10 years in the same spot. Overall it's okay for travelers but it would not be my first choice when coming back to Coeur d'Alene"

"Beautiful historic hotel! Large pretty rooms,nice amenities and beautiful sitting area and decor. "

"We waited over 3 1/2 hours past check in to get a room, didn’t get the second room until 9pm. The staff were rude and completely unhelpful. They offered an “upgrade” that turned out to be moldy and smoky. After walking 1/4 mile to get to that room we had to walk all the way back and be told to wait again. The staff were arrogant and unhelpful to us and multiple other guests. This was one of the worst Hotel experiences I’ve ever had. After making us wait so long and show us a filthy room option they offer 2 $15 dollar parking passes."

"Debbie at the front desk was very helpful!"

"The room was clean and nice. Staff was nice. The problem we had is there was an extremely bright floodlight right outside our window and unfortunately the black out curtains they have weren't enough to keep the light out. It was shining in around the curtain edges on all sides. We really only used the place to sleep and our toddler was having a hard time falling asleep because of the light. Poorly place light for somewhere people mostly spend time to sleep."

"Brand new hotel near all attractions. Clean room and attentive staff. Breakfast was awesome with lots of variety on different days. Excellent service."

"The place is old and icky. Terrible mattress and pillows. WiFi kept kicking me out. Noisy. Awful breakfast options. Run down. Staff seems annoyed and bothered instead of helpful. I felt unsafe."

"Hotel did not match the photos or expectations set on Expedia. Room was dark, outdated, and had a musty odor. The carpet was old and unclean, and overall the property is worn down and poorly maintained. The AC was loud, making it difficult to sleep. On top of that, there is a freight train directly behind the hotel, loud enough that the hotel provides guest rooms with ear plugs! The bed was overly soft and dingy. There was only a rough sheet and an extremely thin cover that barely functioned as a comforter. No proper blanket was provided. The bathroom was tiny and outdated. The elevator was very small and clearly very old. This property is not a hotel. It is more like an older motel or motor lodge, with room doors opening directly to an outdoor courtyard. The biggest issue was safety and location. Downtown Spokane in this area felt unsafe, especially late at night, with a significant homeless presence nearby. Parking was off-site a couple blocks away, requiring me to drag luggage through the streets close to midnight. Overall, the property felt rundown and insecure enough that I ended up placing a chair and luggage against the door while trying to sleep. It was the worst hotel experience I’ve ever had. I genuinely worried about cleanliness and left hoping I didn't bring home bed bugs. I arrived around midnight and checked out as soon as the sun rose the next morning. I could not leave fast enough. Beware...this is not Ruby Suites Hotel or the Ruby River Hotel!!!"

"The place was great! The pool water was very cold the first two days we were there, but that’s because they had just drained it to clean it, and then refilled it. I’m happy with freshly-cleaned pool! It was perfectly temperate by our last day… and the kids absolutely did not care how cold it was 😂"