Waterhead酒店预订

"This has been one of the worst hotel experiences I have ever had. Firstly, the limited parking availability was not mentioned at the time of booking, which caused immediate inconvenience upon arrival. And I paid £10 to park at public parking area. More importantly, there was no hot water available in the room. We checked in at approximately 4:00 pm and discovered the issue when attempting to shower. Upon contacting reception, we were informed that the hot water tank had run out and that we would need to wait. We left for dinner and returned around 8:30 pm, expecting the issue to be resolved. However, when my son attempted to shower, the water turned freezing cold after only five minutes. When I raised this again with reception, I was told that nothing could be done and that no alternative rooms were available. Instead, we were given a key card to Room 38 and asked to use that room solely for showering, which I found to be an unreasonable and unacceptable solution. I was particularly disappointed by the lack of concern and empathy shown by the staff. Their response suggested that such issues are not uncommon, which is extremely worrying. This situation has significantly impacted our family holiday, especially as my son felt unwell after being exposed to freezing water. I am also very concerned about hygiene standards. The handling and disposal of used towels and bedding appeared improper, which raises serious concerns about cleanliness and guest safety. "

"I recently stayed at this hotel and had a mixed experience. Unfortunately, the room was not very pleasant—it felt quite outdated and wasn’t as clean as expected, with noticeable spider webs. In addition, it was quite noisy in the morning, which made it difficult to rest properly. On a more positive note, the restaurant staff were excellent. They were very friendly, welcoming, and provided great service, which was definitely a highlight of my stay. Overall, while the staff made a good impression, the condition of the room and the noise levels could really use improvement."

"店員禮貌非常好，給予很多幫助。"

"服務人員禮貌一般 reception 部分時間沒有人接待"

"beautiful estate and scenery, just that the bed is bed is a bit too soft for us .."