Hotels in Puerto Juarez

"My first resort and honestly the bar has been set, food was amazing and staff were incredibly friendly. They really did put in their attention to detail. Resort was not crowded at all, plenty of room for a chair under umbrellas and the beach view was incredible. 10/10! "

"Rooms great, restaurants as well. My favorite food and service was at the Italian on the 12th floor. Spa and masseuse were awesome, a must! Beach could have been better but weather was not on our side."

"Clean room "

"The food was great. We were very impressed with the steak and the quick service wax great. The chef was great, Kevin. The bartenders in the main lobby were very helpful and friendly. The only problem was that it seem like the water in the pool was not very clean and the sea weed wad a big issue and we were not able to go in the ocean. Overall it was a nice place and would return again."

"Very clean"

"The staff were very accommodating very nice to speak with! Dinner was amazing!! And Breafast buffet was very good too!"

"We've been to this hotel multiple times. We love the property, the staff and the vibes. As we dine out often when visiting Cancun, we were never picky when it came to the food. We were however very pleased to find that this resort has now checked this box to make it perfect. We found ourselves on multiple occasions rushing back to make dinner at the hotel! On another note, I had ordered flowers and balloons for our anniversary. The flower delivery service I hired was very difficult to communicate with and the delivery took place after we had left for the day on an excursion. Upon returning to the hotel, we found that the staff had received the deliver and brought it to our room. They also filled the room and bed with flower petals. Thank you from the bottom of our hearts!"

"Great service "

"I spent a lot of money expecting to enjoy a relaxing vacation, but unfortunately the experience was disappointing. The room had ants and roaches, and management wanted to send people to spray the room while we were staying there. When you’re on vacation, the last thing you want is to worry about bugs getting into your luggage or belongings. The property is also extremely big, so you constantly need golf carts to get around. Sometimes we had to wait close to 30 minutes just to get picked up and go from one place to another. Customer service was poor, especially when trying to get help or solve issues. The restaurants themselves were good, but getting into them was very difficult because everything was overcrowded and busy. Unless you made reservations two days ahead, your chances of getting in were very low. Overall, the resort looks nice, but the experience did not match the amount of money we paid."