Todo bien, lastima que nos tocó mucho sargazo en la playa.
Necesitan más variedad en bebidas en el bar.
Jesus
Jesus,3 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 3 月 18 日
O Hotel é limpo, grande, com boa estrutura, mas, não possui serviço de quarto dentro, frigobar abastecido.
Os trabalhadores são muito atenciosos e prestativos. O Restaurante Ostras é muito bom.
O restaurante padrão não é tão bom.
Thiago
Thiago,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 3 月 1 日
Very dated hotel which is fine but priced a bit high for what is offers. Food choices were limited and waterpark nothing like photos.No wifi anywhere in hotel other then lobby which is always loud and busy so no good for doing online work or schooling.
Lenika
Lenika,6 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2026 年 2 月 28 日
It was very upsetting to have them chase me down when I wanted to bring food to my children because they had no other snack areas open and it was almost lunch time. Also they were very aggressively regulating the towels. Family of 5 and only w towels?
Michael
Michael,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 17 日
Lugar muy lindo playa hermosa y el parque acuático muy bueno en si el lugar es muy familiar, recomiendo tomar la opción de todo incluido vip
Jaretzy
Jaretzy,3 晚 行程
Hotels.com真实住客点评
6/10 好
2026 年 2 月 11 日
Vladimir
Vladimir,7 晚行程
Expedia真实住客点评
4/10 尚可
2026 年 2 月 9 日
Some notes! As far as the saying goes-you get what you pay for here. This was my first time to Mexico and I had no expectations really—I was ready for anything—and it was a good thing I was. The view from our upgraded suite was impeccable. However, the room was full of black mould on the blackout curtains, on furniture, in the bathroom and in the air conditioning-which we left off for the 8 days we stayed. The food was average, the buffet rarely changed and the Italian dinner was a joke. Half cooked pizza and microwave lasagna were not my idea of a romantic meal. We opted to try the other dining option for one dinner and the portions were also small and it seemed like the same deserts from the buffet. There was almost no entertainment—the dance performance in the lobby was decent, but trivia and karaoke were just not what I thought they’d be. I was told a mariachi’s performance would be on one of the nights, but it was trivia again…same game as the week before. a note about the bathroom stall in the theatre area, I got locked inside from a stuck lock and had to slide out of the bottom…I’m a small girl, so it was possible, but anyone else would have been doomed. I even tried calling for help but no one could hear me and I almost had a panic attack. We were followed by staff who would take pictures of guests and then immediately start texting on phones, which did make me feel uncomfortable. The arcade was missing game pieces and the gym had equipment missing also. Nice beach
Erica
Erica,9 晚结伴旅行
Expedia真实住客点评
4/10 尚可
2026 年 2 月 9 日
One of the worst resorts we’ve ever stayed at. We understood the price point, but this place is a dump and nothing like what’s advertised. The ocean view was beautiful—everything else was disgusting. Paper-thin walls, nonstop noise, and mold everywhere, including on the curtains and under the mattress. Food is terrible: one repetitive buffet, embarrassing “Italian” food, and beer so bad we left the resort to buy our own. There are no real activities—everything is broken or missing—and the rusted water park feels unsafe. Security is invasive and aggressive; we were falsely accused of smoking weed and threatened with police. The beach is beautiful but full of plastic. Zero care, zero maintenance. Would never return, not even for free.
Ken
Ken,9 晚结伴旅行
Expedia真实住客点评
2/10 很差
2026 年 2 月 8 日
Terrible service. Rooms terrible no water in rooms
Didn't get room that was requested
Darcy
Darcy,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 8 日
El personal muy amable, la habitación tiene una vista hermosa y el acceso a mi hijo por su discapacidad perfecta
Armando
Armando,3 晚家庭旅行
Expedia真实住客点评
6/10 好
2026 年 2 月 7 日
En recepción no hay personal se tuvo que tocar a la puerta para el ingreso el sabor de los alimentos es muy bueno aunque con poca variedad
Cinthya Viridiana Nuñez
Cinthya Viridiana Nuñez,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2026 年 2 月 6 日
Ramiro
Ramiro,3 晚行程
Expedia真实住客点评
2/10 很差
2026 年 2 月 4 日
Jarrod
Jarrod,8 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 2 月 3 日
First…. We were not greeted when we arrived.
Next…. We had no chairs on our balcony. I asked for a couple of chairs but still didn’t receive them. We had no table and chairs on our main floor… even though we should have. There were no hangars. We had to beg for an extra blanket. We had to ask everyday for wash cloths…. Some days we didn’t get them. When we checked out… the front desk was rude and told us that we couldn’t come back inside the property even though we left our luggage there so that we didn’t have to carry it all around town.
Mark
Mark,6 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2026 年 2 月 3 日
Es la segunda vez que visito este hotel y será la última, en la visita anterior nos habíamos llevado un buen sabor de boca todo el personal muy atento y amable por eso regresamos.
Lamentablemente en esta ocasión para nada fue así
1) reservé habitación royal vista al mar y no me dieron la que reserve, tengo vista al muelle y barcos
2) no hubo compensación por darme una habitación inferior a la que reservé
3) la reserva indicaba que nos recibirían con unas bebidas mientras hacíamos check in (no sucedió)
4) como compensación dijeron que nos llevarían un vino espumoso (no sucedió)
5) cuando llegamos la habitación olía mal, a orines como que no cambiaron las sábanas solo acomodaron
Muy mala experiencia en esta ocasión no volvemos más
Carlos Moroni Rodriguez
Carlos Moroni Rodriguez,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2026 年 2 月 2 日
Great food, relaxing area, we went with our kids of 1,3, and 6 and they had a lot of fun in their water park. The arcade little spot can use a lot of work though. Best and nicest cleaning staff I’ve ever seen in a hotel.
Darlene Soraida Orona
Darlene Soraida Orona,7 晚家庭旅行
Expedia真实住客点评
6/10 好
2026 年 2 月 1 日
There’s only 1 reasons to put 3 stars
Rooms are really outdated and not taking care of properly they should replace a lot of things. For a 4 star hotel they need to replace stuff like bathroom fixtures, mattresses etc
If the rooms were properly maintained I would stayed again because our kids and us had a good time. Waterpark and the beach is great. Everyone who works there are really nice and kind.It’s an older hotel and it has a character which I really loved.
Denis
Denis,7 晚行程
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 30 日
Michel
Michel,3 晚行程
Expedia真实住客点评
2/10 很差
2026 年 1 月 29 日
The room was completely destroyed. The bathroom was liking all the time. No waist your money and find a place with the minimum comfort. Very disappointed
Liyian
Liyian,4 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2026 年 1 月 24 日
You get what you pay for. The food variety wasn’t great, and some basics for kids were missing — no pizza, chicken nuggets, or apple juice. No guacamole either. The daytime entertainment for kids and adults was about a C-minus, which is surprising for Mexico.
That said, the hotel was calm, the waterpark was great, and the oceanfront location was very nice. Julio did a great job. Armando at the front desk — no.
Next time, I won’t be cheap. I’ll pay a bit more and get better service, food, and kids’ entertainment.
Doron
Doron,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2026 年 1 月 24 日
Excellent service from all staff. Waiter Jose from Ostras was phenomenal. We loved the food there best. Everything on that menu was delicious. We definitely had lots of food options all week.
It is an older building but it’s a beautiful colonial style and right beside the beach. We loved that it was a smaller resort so we never felt it was too crowded. Room was spacious with a wrap around balcony with a view of the marina.
Waterpark was enjoyed by both our boys and the soccer field was a nice perk. The boys also liked the on beach soccer and volleyball.
There was a games room and activities daily for everyone.
We enjoyed the location and walked to El Meco. This was a very affordable option. We also took day trips to Isla Mujeres via the ferry and Xcaret.
We would definitely come back. Thank you to all the staff for the memorable week.
Shannon
Shannon,7 晚家庭旅行
Expedia真实住客点评
6/10 好
2026 年 1 月 19 日
Jowan
Jowan,3 晚行程
Expedia真实住客点评
2/10 很差
2026 年 1 月 12 日
CINTIA
CINTIA,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2026 年 1 月 11 日
Majestic
Majestic,2 晚行程
Travelocity真实住客点评
2/10 很差
2026 年 1 月 7 日
Pretty sure all the 5 star reviews are paid for, or bots. We didn't even stay long enough to fund out about their food after both of the 'premium' suites we booked had black mold. They offered to move us after seeing the mold, apparently for the first time. The next room they offered us was just as bad. We booked at another resort and took 2 ubers to move our family of 8. Now we have to see if we can get reimbursed. I'd highly recommend finding a different resort before spending any money here.