Hotels in Ibstock

"Four of us ordered food at the sports bar, 2 came with in 15 mins, then next 2 took 1hr 10. Every single time you go to the bar, they ass service to this. Everyone that was staying had to ask for it to be removed, staff were pretty miserable. Especially after asking fo the service to be removed. We were woken up at 2am and told we were been too loud, we had the tv on that’s all, not sure what else we can do there. Breakfast was chaos, far too busy. Food ran out very quickly. I heard quite a few other guests complaining about various things. Was very much looking forward to the stay, but somewhat left feeling disappointed. "

"Nice room, clean and plenty of space. Travelled for work, very handy being so close to Derby train station. Good breakfast included. "

"Brilliant "

"I was 10 minutes away from the hotel when a staff member called me to say that you were overbooked, so the room I had booked more than 3 weeks previously, was no longer available. I was offered a room in a manor house nearby. But that had no reception, and no restaurant. Without any hotel staff at that property, it did not feel safe for a lone traveller. When I arrived at the hotel, and spoke to the staff, the lady I dealt with said that a hotel in the city centre had a room available. This was not ideal, as the event I was attending was cross the road from the hotel I had booked, which is why I booked it. The city centre hotel was a 15 minute drive away. I was told that the overbooking was due to a system error. I can't help thinking it was to cover the possibility that bookings might be cancelled, but none were. When I booked there was good availability, and I know that this only changed late in the week preceding my weekend booking, because I checked on the Friday to see if the room price had dropped - it was showing as sold out. If I had known I would not be able to stay at the hotel, I would not have booked a hotel at all, and would have travelled up for the event on the day. Booking the hotel was meant to provide a relaxing evening and morning before the afternoon event. It was quite the opposite with having to find my way to the city centre hotel, and back again. The only reason I ended up accepting the city centre htoel was because the staff member at the Orchard"

"All ok"

"Room clean Staff nice polite and helpfull Parking good Very comfortable night "

"Hotel is in desperate need of updating. Rooms and bathrooms are in poor condition. Hallways have visible marks and dents in the walls and carpets. Food is poor in Zest, breakfast is mediocre. "

"Room was clean "

"Very good recommendation appreciated "