Hotels in Hidalgo

"The staff was very friendly and welcoming, which made our stay more enjoyable. However, there are a few areas that need improvement. The hallways leading to the rooms had an unpleasant smell, which was not very appealing. The lines at the restaurants were often long, and they closed earlier than expected. It would also be great if the resort offered room service, as this would make the overall experience much more convenient. Overall, the employees were excellent, but the facilities and some services could definitely be improved."

"Right in front of the beach very good tacos and staff is very friendly and helpful"

"The location was good, at the end of "hotel row", the food was amazing at the on site restaurant, the pool was nice and the room was spacious. The internet left something to be desired at times and the AC units struggled to keep up with the heat in the room, but overall it was a good stay. The staff were very attentive and helpful at all times."

"Very"

"Food was good for the most part, staff was friendly, bar good ( close at 1am ) nice views of the ocean from out room. The main negative is the people constantly trying to sell you stuff on the beach and even on the resorts by the resort’s staff to the point where we were avoiding specific route not to be bothered by these sellers constantly. Resorts could’ve add some animations to entertain a little more especially around 8-9pm when the sun’s down. Pool and pool’s bar close at 7pm which is kinda early imo. Overall the experience was okay but we won’t come back for a second time for sure. Old people might prefer this resort."

"Excellent hotel and great breakfast selection, rooms are very clean. Hotel is very close to xoximilco. Some of the breakfast selection was a little cold but overall it was great experience. Will return."

"Where do I begin? We got scammed by this hotel on day one. When we arrived, the front desk person advised me that there were no king size beds available, even though we had this room booked months in advanced. However, they offered to upgrade up for an additional $620 to a "honey moon suite". When we got to the room, it was the SAME exact room we had booked online. No upgrades, no upgraded liquor bottles, NOTHING! We got SCAMMED.. and when we went to the guest relations department to speak with Raul, he too confirmed it was the same exact room with no upgrades. We asked for our money back and he said no. We are not trying to dispute this with out credit card and it's not going well because we have no proof they did not upgrade us, only our word against moon palaces' word. This set the whole experience off on a bad note. Imagine going on vacation and getting scammed by a place you trust? Sad. The pool was mediocre at best. My friend cut the bottom of her foot on a loose tile in the pool. The pool also closes at 7pm and the outdoor bars close at 6pm??. Forget about aperol spritz, they are constantly out of it. The staff CALL YOU at 8 AM EVERY.. SINGLE... DAY.. trying to sell you upgrades and packages. If you do not answer they will call exactly 30 minutes later. It felt like harassment. The whole stay was dampened at how money hungry the place is. "

"We loved the hotel . Cozy and small but at the same time large enough to keep us entertained. "

"Trip was great! Food was good and the pool bar even better. "