Hotels in New Cassel

"The breakfast was not great, but the staff and property made up for it."

"Bartender was excellent! "

"Clean, quick and easy, breakfast was good"

"The receptionist and the cleaning staff were absolutely amazing. They were very kind and helpful if you needed anything. The room had a heavy chemical smell and the ground was sticky. We asked if it can be mopped again and they were very kind to help with that. The manager on the other hand is not great at communicating or I might assume she was racist. We were taking pictures downstairs and she automatically assumed we were not guests and asked us to leave. The first thing she should have asked was “Are you guests here?” Or “Please, can I see your room card?” Before assuming that we were just random people who walked in to take pictures. With a hotel of high standard, they should train their staff better in communicating as to not appear racist because it felt like a racial assumption. "

"Disgusting "

"The air was great.Only one washcloth for 2 guests is not great.My guest really loved the upgrade on the vending machines and the softner used on the sheets.Its a 10 for that laundry."

"Yes"

"I couldn’t use their shuttle because airport was closed. "

"The night desk employee (Andrew) was awesome! He was very helpful& friendly. He was also genuinely interested in our day and plans for our visit to New York."