Hotels in Zona Hotelera

"We had an amazing stay at Mia Tulum! From the moment we arrived, the staff made us feel so welcome and taken care of. A special thank you to Francisco, Anna, Carlos, and Antonio—each of them went above and beyond to make our experience memorable. Our room was consistently spotless, and it was clear that cleanliness is a top priority throughout the property. The amenities were well-maintained, and even the shared spaces and restrooms were always very clean, which we really appreciated. The food was also a highlight—delicious, fresh, and thoughtfully prepared. Every meal we had was enjoyable. Overall, it was a fantastic experience, and I wouldn’t hesitate to come back. Highly recommend!"

"Yes everthing eas amazing i recommend thr fiid was amazing and the staff was very nice i was relaxing i the spa i love it. Raxmat is thank you"

"Hotel staff was amazing. So kind & friendly. The food in their restaurant was sooo good! We loved everything. We had the master suite facing the ocean with a huge balcony & jacuzzi & sofa set outside. . Stunning suite. Hot water in the shower , huge Bluetooth speaker , robes , beach towels. Since the suite is directly over the restaurant , we found 2 roaches in our shower area & one in the outdoor jacuzzi. On our first day , the bed sheet was stained & I found a hair so I don't think it was a clean sheet. The hotel has a taxi service that will pick you up at the airport & take you back. I recommend arranging that before you leave home. It's pricey but worth your safety. All in all , I'd definitely return but maybe stay in a different suite not so close to the restaurant. "

"Very nice staff, great food and drinks. Adored the room with swim out. Gym was limited, some equipment was out of service which was disappointing. Nice beach location. "

"Shops and restaurants nearby "

"This property uses a system of code bar to enter the property since there is no staff after 6pm. The code bar was sent to my phone but never worked. I had to call the security guard every night to be able to enter and jump the gate in the day time to enter. Every day in the morning the staff recheck the code bar but it never worked. The parking is located 400 meters from the property and across the street. The gate is always closed and locked down. Every time I needed to park my car, which occurred at least two times a day, I had to leave it in front the gate walk to the hotel front desk or call the security. Someone would then walk back with me and unlock the parking gate. One day a police man came to inquire why I had left my car in front of the gate! I explained him why he was not pleased! This is an embarrassing situation no one wants on a vacation. Every time I needed to go out using my car someone had to come with me to unlock the gate. This was very enoying and made my stay there unpleasant. The roof top pool and lounge which was displayed in the pictures was closed for repairs. This was a disappointment since this was one of the factors that attracted us to that hotel! I would never reserve that place again."

"Fantastic stay!"

"The property was fantastic! Food was amazing. Rooms were cleans. Staff had great recommendations and were very nice!"

"It’s definitely a property that looks better in pictures than in person. We only stayed one night and proceeded to check out. The beaches were just a tad bit too dirty for our liking and the rooms were definitely not what I expected. Overall hospitality was amazing."