Hotels in Webster

"We didn’t have breakfast or bar the room was clean and staff very nice"

"Thr hotel was very nice entering. Guest Service was not as friendly they made me feel like I did not belong there. The food from the restaurants were very good. The hallways stepping off the elevator smelled like mildew/old water. The room was spacious and clean but the bathroom was very out dated. The shower walls had mold in certain crevices. I absolutely hated the cloth shower curtains and it's as if a pipe in the shower was leaking from the ceiling of the shower which had a leak stain on the wall in the shower. The pool was very big and beautiful."

"We loved our time at Great Wolf! The facilities are great, and there’s so much for the kids to do!"

"The staff were so kind and accommodating "

"Breakfast needs to be addressed at this property. Since there is an added fee for breakfast, the menu should be at least as good as at other Holiday Inn properties where the breakfast is free. We stayed at this property for four nights and oatmeal was not available for every morning. The cinnamon rolls that are common at other Holiday Inns were never present at this one. "

"For the busy weekend in Houston it was a bargain, but the property is very run down. I would def stay somewhere else next time."

"We stayed here as part of a team with 5 rooms and this was a major disappointment. At check-in, I was told there would be an additional charge of 5 dollars per child over 12 per day, on top of what I booked on hotels.com. I was charged this for the 2 17 year olds in our room "to better accommodate" them. When I asked what that meant, she repeated "to better accommodate them" over and over. When I pressed, she said "to better accommodate them at breakfast and in case of noise complaints". They didn’t even eat breakfast. I dont recall agreeing to this when booking, and the only “policy” was posted at the front desk, which you obviously can’t see ahead of time. Our coach questioned it and was not charged at all. I was not so lucky. I was told a manager would be contacted, but nothing was resolved. The smell is awful. It stinks. Smells like cat pee and heavy perfume throughout the room, hallways, and elevator. One person in our group had to switch rooms because the ammonia smell was so bad and was told they were "accidentally" put in a pet room. Maintenance issues too. TV remote didn’t work, phones didn’t work, and the explanation involved humidity and copper parts. Batteries were replaced, still didn’t work. Room was mostly clean-ish, beds tight, but corners were dirty and the toilet barely flushed. Lukewarm showers at best. If I wasn’t with a team, I would have left."

"I have no complaints. Room was clean and staff were very friendly and accommodating. I would stay again. "

"Ok"