Hotels in Vega Alta

"The hotel room smelled like dirty rug."

"Great stay"

"Really enjoyed the proximity of the hotel to the beach! "

"During my stay, I encountered several issues. The beds had no proper blankets—only small covers that couldn’t be used for warmth. The couches were so dirty that it was unpleasant to sit on them. The corridors hadn’t seen renovations in a long time, creating a neglected atmosphere. Lastly, the room wasn’t cleaned daily, which added to the discomfort. Overall, these issues significantly impacted my experience."

"Property is beautiful, staff is pleasant and helpful. Location is great. Only issue I had is day of check in @4:30pm my room wasn’t ready. But we were able to walk around the property and the amazing views by the beach and pool. Main problem was after I was told our room was ready, they did not have the room I booked. 2 adults with 4 kids they tired to give us two separate rooms not connecting which would not work for us. To try to make it better, they gave us 3 connecting rooms. The area and condition of these rooms were not great at all. No hot water, no ice machine and just out dated. Completely ruined my daughter’s 16th birthday. Which was the very first night! We lost time which was frustrating. We then had to wait for the next day to get our original room which was great but major inconvenience to our travel plans. "

"I would like to get a refund on my hotel stay. I was placed in room 517 and was unable to sleep the entire night. Something kept biting me. There were bedbugs in this hotel. I called the front desk and was told to email the manager. I was also charged $240.00 in resort fees and Iwant my money back."

"Love my stay at Aire De Olive. A chic oasis just a few footsteps from the beach. The room was a dream as well, we had an ocean view. The shower was the star of the show, the steam and water pressure felt like you were at the spa. Housekeeping came everyday to clean and the staff were readily available to support with any of our needs. Make sure to grab a drink at AWWA and lay out on the cabanas at the pool on the 2nd floor. In terms of the area, it was just minutes from the airport and had lots of stores and food at a walkable nearby. It was also easily accessible to the more bustling areas of the island. If you’re looking for a relaxing getaway with elevated amenities, don’t hesitate to book. "

"They never clean the room, no toilet paper The bar was close "

"Overall a pleasant stay, with a few misses in service/hospitality. First day, we stopped at the bar ordered a margarita with Cointreau, we were charged $12 for the Margarita + $12 for the Cointreau up charge = $24…typically there would be a $3 to $4 up charge for this less than 1oz ingredient. On a separate occasion we had dinner at Alba, sat outside by the pool, there were 4 employees (1 bartender, 3 servers), 4 tables sitting outside, no tables inside and still waited 30 plus minutes to get drinks and close to 45min to get food. During one of our “let’s relax by the pool” moments, around 10:30am, the maintenance crew decided to power wash the floor surrounding the pool area, most hotels would typically do this between 7 and 9am to not be a nuisance to people and families trying to enjoy the pool and sunshine. The property is centrally located to the beach and easy access around the island. The access to Vivo Beach is a great amenity. Hotel has a modern feel and room turndown service very kid friendly. Few misses on hospitality, that said, we stayed at The Royal Sonesta last year and would choose Hyatt Centric over the Royal Sonesta on our next visit. Cheers "