Hotels in Monticello

"My son and I stay at this hotel regularly as he loves to watch trains. The staff is so friendly to both my son and I. They know us every time we come back. Feels like home away from home when we are there. In this day and age do not find this nice of staff in most any places. I highly recommend the stay."

"The parking in this hotel is incredibly handy, with more than enough handicap spaces. The room was clean and the staff were helpful."

"While the lobby and front desk staff make a great first impression, the guest rooms are in a significant state of disrepair. The outside backdoor window was broken and the secure door was bent, as if attempts to gain entry were made. My room featured a door that didn't align properly with the frame, raising additional safety concerns and the feel that there had also been attempts to gain entry. The interior maintenance was poor, with sliced wallpaper, mismatched patches, and furniture incorrectly assembled with exposed screws. Cleanliness was a major issue, as I found used cough drops on the floor and thick dust throughout the carpet. Even the TV was poorly mounted and crooked. One other caveat is the facility did smell of marijuana inside and outside, which is not appropriate for children. This facility needs urgent attention to meet basic hospitality standards. This is not a handicap accessible facility. The breakfast was good with a spacious seating area. "

"It was okay. The room was clean. The mattresses were not comfortable. The chlorine in the pool area is very strong, like very strong - all of our eyes hurt. Not trying to be super negative, just honest. Didn’t really live up to expectations. "

"Room was kind of gross, I walked in and the windows were open and they were very hard to close. There were several spiders right on the window sill that had gotten in from the open window. Once I took care of those and closed the windows I realized that despite booking a non smoking room, the room reeked of smoke. Going into the bathroom there not only did it smell like smoke but also urine. They did not properly restock either there was no soap in the bathroom. The surfaces looked like they hadn’t been wiped down either as there were “crumbs” and dust all over."

"Clean room "

"Staff was absolutely awesome!!! I made the reservation, then realized I would be extremely late. I called to let them know and they accomodated me so well checked me in prior to midnight then confirmed my ID when I arrived just before 3 A.M., in fact made me feel so welcome it was a breath of fresh air when compared to other hotels that have stated they can't even let me stay when I check in after midnight! Room was excellent...not sure if it was intentional but lights were on when I opened up my room which made it feel welcoming as well and the room was nicely updated, breakfast was pretty good included hot food all of which was great! Security guard was awesome!!! "

"Check in was horrible. The guy checking us in was MIA for about 15 minutes. Showed up with a negative attitude and overwhelmed. Put us in a dirty room. Seemed like that was no big deal with assigning us another room. A lot of people hanging around. Pool area was dirty, no towels. Questionable crowd hanging out in there so we decided not to use it even tho that was the primary reason for selecting that hotel in that area. Free breakfast the next morning was better than we expected. Even offered Greek yogurt, which was nice to see. "

"Breakfast wasn't anything special. Very small selection. Our room was clean, but the bed was very uncomfortable. The sheets were rough and scratchy and the comforter was extremely lumpy. The TV was terrible to operate. The lady at the front desk seemed confused and her English was almost impossible to understand."