Hotels in Tortuguero

"A basic room but the location was exceptional overlooking the lagoon. Staff were very welcoming and helpful. Only negative was that we couldn't stay longer!"

" L’hôtel est très agréable, le personnel charmant, la restauration goûteuse Dommage que les transports gratuits en taxi boat vers le centre de Tortuguero ne soient pas plus fréquents "

"Our stay at Hotel Tortuguero Beachfront was completely unacceptable, and the lack of customer service made it worse. We booked 2 rooms for 3 nights and requested multiple times prior to arrival that they be together due to my son in one room and my husband and I in another. They weren’t. We waited 45+ minutes at check-in while staff tried to fix it—well past check-in time. The first room had a leaking AC that soaked our belongings while we were out. No apology. We were moved, but the new room had no hot water for 2 nights. We reported it immediately—nothing was fixed despite being told otherwise. We asked to check out early and be refunded for the unused night—denied. We requested a manager daily and were told he wasn’t available. No follow-up. The property itself was a mess: loud dogs at 5 AM, staff children running unsupervised, broken fixtures, empty food trays, long waits, no “Do Not Disturb” signs, paper-thin walls, and a non-working safe. Staff said only the owner could help—but he never responded. Even after follow-ups post-stay, we were told nothing could be done “due to policy.” Overpriced, filthy, and poorly managed. Avoid at all costs."

"Everything was lovely. It is glamping, rustic beautiful, food is good and staff is very kind and helpful. "

"Es un lugar increíblemente bien ubicado. Está justo sobre la calle turística, a 10 mins del parque nacional Tortuguero. Es muy bonito y las habitaciones están en excelente estado."

"The staff was amazing! Like unbelievably amazing! Greeted at the dock, luggage taken care of, greeted with fresh watermelon juice, chef cooked such delicious meals (dessert included), housekeeping cleaned 2-3 times a day, cooper hooked us up with tours, everything was great and relaxing. 3 minute walk to the beach, 5 minute walk to the national park, 5 minute walk to the village. "