Having used Vrbo many times, we have generally had success finding a place and getting a reasonable experience. This experience was our worst to date. Truly horrible. The property manager did not provide instructions on how to get in, they did not provide contact information, they did not respond to our messages through Vrbo, we figured out the contact information for the property management company, who when called acted as if they had no knowledge of the property (useless). Being new to Brighton, this was very frustrating having had no responses and no bearings. Fortunately VBRO customer service took care of us (they answered the phone, tracked down details, also confirmed the property owner was not responsive and then found us a different place). Thank you VBRO for salvaging our stay in Brighton. Warning, avoid any listings offered by Birches on the Lanes in Brighton UK.
