Nice hotel with friendly, helpful staff.
Unfortunately, when I got back to my room at night I discovered the temperature had been set to 16o, and the window was partially open.
I eventually worked out how to turn the thermostat up, but it spewed out more cold air until it heated up. There was nothing the staff could do so there was no point sending a WhatsApp about it at the time, as I just wanted to sleep after a long day.
It made for a pretty uncomfortable bedtime, and took the shine off an otherwise nice stay.