The hotel is without a doubt one of the best I’ve stayed in when it comes to service. The staff go above and beyond to make you feel welcome. We had birthdays during our stay and the staff made sure to leave us with cake and birthday cards in our room on the right days. When I let them know about an issue with the room they went in with a maintenance person immediately to address the problem. The hotel is also very conveniently located and within walkable distance from major attractions. The only thing is I wish there was more variety in the breakfast options each day, as it was mostly the same everyday. Also, there was a leakage problem in the bathtub area that they attempted to fix but ultimately were unable to so we were just given extra towels to soak up the water, which was unfortunate. Otherwise this truly was a great stay and I don’t remember the last time I slept so well in recent months.
真实旅客
7 晚家庭旅行
10/10
Ho Yin
3 晚行程
8/10
Yuk Yip Noel
2 晚行程
10/10
位置很好 员工热情 早餐好吃 如果再来还会入住 非常感谢
xiangyu
2 晚家庭旅行
8/10
Joseph
3 晚行程
10/10
YuNing
2 晚行程
10/10
非常棒
YuanJen
4 晚行程
8/10
Staffs are very nice and helpful. Hotel restaurants are highly recommend. Hotel room is very nice. Everything was perfect except the mattress and pillows, mattress was too old which not supported in the middle, they supply only one kind of pillows which too high for me.
We had stayed 2 nights at the Opera Wing. It is an excellent hotel with unbeatable interior design and historic background, quiet room with nearly no air conditioner noise, comfortable bed and pillow, very friendly staff, and the breakfast is great, must try!
真实旅客
2 晚家庭旅行
10/10
One of our best hotel experiences with the decor, design, utmost attentive and friendly services delivered by every single hotel staff professionally and effortlessly. Rooms were very comfortable with everything you need. We especially loved the lavender bath salt!
Sisters
2 晚行程
10/10
Stayed three nights at the opera wing premium room, fantastic service at the executive club. Will definitely stay here again next time in Hanoi!