Hotel Ambra

2.5 star property
Hotel with outdoor pool, near Quinta Avenida

Choose dates to view prices

Photo gallery for Hotel Ambra

Junior Room | Private kitchen
50-inch LED TV with satellite channels, TV, Netflix
Hallway
Reception
BBQ/picnic area
Hotel Ambra, located close to Playacar Golf Club, offers a tranquil retreat with a charming garden and laundry facilities. Guests can unwind in the swimming pool with sun loungers or stay connected using free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Non-smoking
  • 24/7 front desk
  • Laundry facilities
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Outdoor pool
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Water dispenser
  • Self-serve laundry
  • Concierge services
  • Picnic area
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is CNY262
CNY337 total
includes taxes & fees
Sep 6 - Sep 7

Room options

Available filters for rooms
Showing 3 of 3 rooms

Junior Room

7.6 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Kitchenette
Full-sized refrigerator/freezer
LED TV
Separate bedroom
Rainfall showerhead
Private bathroom
Microwave
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room

8.4 out of 10
Very good
(17 reviews)

Highlights

Air conditioning
LED TV
Separate bedroom
Rainfall showerhead
Private bathroom
Satellite channels
Netflix
Daily housekeeping
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Double Room

8.8 out of 10
Excellent
(13 reviews)

Highlights

Air conditioning
LED TV
Separate bedroom
Rainfall showerhead
Private bathroom
Satellite channels
Netflix
Daily housekeeping
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
Avenida 41 Sur, Esquina Calle 38, Playa del Carmen, QROO, 77712

What's nearby

  • Quinta Avenida - 4 min drive - 2.8 km
  • Playa del Carmen Maritime Terminal - 4 min drive - 2.8 km
  • Playacar Golf Club - 4 min drive - 4.3 km
  • Playa del Carmen Main Beach - 5 min drive - 3.2 km
  • Playacar Beach - 5 min drive - 3.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive
  • Cozumel Intl. Airport (CZM) - 13.2 miles/21.2 km

Restaurants

  • ‪Starbucks - ‬8 min walk
  • ‪La Bartina - ‬10 min walk
  • ‪Amor a Mar - ‬10 min walk
  • ‪Rolandi's - ‬14 min walk
  • ‪The Wolf Specialty Coffee - ‬6 min walk

About this property

Hotel Ambra

At Hotel Ambra, you'll be just a 5-minute drive from Quinta Avenida and Playa del Carmen Maritime Terminal. Other features include an outdoor pool, a terrace, and a garden.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 39 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Water dispenser

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Mosquito nets
  • An outdoor pool

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • 50-inch LED TV
  • Satellite TV channels
  • Netflix

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Soap and shampoo
  • Hair dryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM

Policies

Only registered guests are allowed in the guestrooms.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Cashless transactions are available.

Also known as

Hotel Ambra Hotel
Hotel Ambra Playa del Carmen
Hotel Ambra Hotel Playa del Carmen

Frequently asked questions

Does Hotel Ambra offer free cancellation for a full refund?

Yes, Hotel Ambra does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Ambra?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.

Are pets allowed at Hotel Ambra?

Sorry, pets aren't allowed, but service animals are welcome.

What are the check-in and check-out times at Hotel Ambra?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Check-out time is noon.

Is there an onsite casino at Hotel Ambra?

No, this hotel doesn't have a casino, but Riviera Gran Casino (4-min drive) is nearby.

What is there to do at Hotel Ambra and nearby?

Hotel Ambra has an outdoor pool and a picnic area, as well as a garden.

What's the area around Hotel Ambra like?

Hotel Ambra is in Ejidal, a short 4-minute walk from Centro Maya Shopping Center.

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Hotel Ambra Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Service staff
Room
Shopping malls
Location
Parking
Beach
Breakfast
Rides
Wifi
Internet

Reviews

6/10 Okay

This hotel is not really for tourists. If you just want a nice clean place to stay for a night or two and you have your own transportation to get to the local attractions you will be satisfied. We reserved a room with a kitchenette but it was not useful because there are no plates, utensils or pots and pans, so there is no way to cook unless you know this ahead of time. The little pool is nice with a few deck chairs around for relaxing.
Jesus, 2-night trip

10/10 Excellent

Todo excelente
HUGO ALFONSO CARMONA, 2-night trip

8/10 Good

This quaint hotel was well worth the money.
Robert, 1-night trip

10/10 Excellent

Excelente
Edgar Emmanuel, 2-night trip

2/10 Terrible

I loved the location — it’s super central! There’s an Oxxo, pharmacy, market, and shopping center all around, which made everything very convenient and really saved my trip. However, there are definitely some areas to improve. The back parking doesn’t feel secure — no cameras or mirrors, and the security guard is only at the front and often sleeping. Same with the front desk at night — you might have to wait if they’re napping. The room was dirty the first day, with a humidity smell, ants, and mosquitos on the bed. Towels were very old and ripped, and there was only one bedsheet with the A/C. Not very comfortable unless you bring extras. The kitchen is nice, but you need to bring your own cookware, coffee maker, and plates. The fridge was great, clean and worked well. The second day the cleaning improved, but towels and sheets stayed the same. Overall, the location was amazing, but I hope they improve security, cleanliness, and comfort. Still, if you’re just looking for a convenient base to explore the area, this place works.
Carla, 3-night trip

10/10 Excellent

Excelente
Edgar Emmanuel, 2-night trip

10/10 Excellent

Excelente
Edgar Emmanuel, 5-night trip

8/10 Good

Good property. Only about a 10 minute drive from the city centre but 40 min walk, So either be prepared to get at least 10,000 steps everyday or take out extra pesos to catch taxis. Right across the street from centro maya(strip mall) and there’s an otto right down the street (2min walk). Never felt unsafe walking alone at night.
Isabella, 4-night trip

6/10 Okay

Good hotel
Leslie, 5-night trip

10/10 Excellent

Awesome no frill accommodations

Great stay!! Straight to the point and all the staff were friendly.
Sybia S, 4-night trip

8/10 Good

Good service
ALEX, 2-night trip

10/10 Excellent

The hotel was very clean the staff was very friendly and Carlos at the front desk was very nice. I highly recommend this Hotel.
Mokhtar, 7-night trip

6/10 Okay

If I knew they have humidity issues (and mold) I wouldn’t have stayed here. As soon as you walk in the door you can smell it in the front desk. Then, the first room we got assigned, was even worse. We couldn’t stay more than 10min in it. We asked to be moved and the front desk agent help us without a problem, he was super nice! The rooms are very basic: no bedside lamps, no trash can, no hangers in the closet area... A fridge would also be nice. I wouldn’t come back
Sabrina, 2-night trip

8/10 Good

Ok
JESUS ISRAEL, 1-night trip

4/10 Poor

Not a place to stay if you have breathing issues

The Hotel Ambra is a mixed pla e for me. The staff and their willingness to be of assistance was excellent. I liked them very much. They worked hard to keep a very clean hotel. Kudos for that. However, in three days I was in three different rooms because of an odor/scent that was pervasive in each room. The second room had ants galore, enen in and on the bed. The third room produced the worst night of sleep I can ever remember having. The bed and pillows just did not work for me. Despite having paid for a full weeks stay, I left on day three because I could not bear to subject my body and mind to another night of torcher. I liked the people but hated the rooms.
Linda, 7-night trip

8/10 Good

Does the Job!

We stay here sometimes between Cancun and Tulum when our flights get in late or leave early. Its right off the highway and has parking. Rooms are basic, but clean and everything works. There is a restaurant open late right behind the hotel, an Oxxo next door, and a mall across the street. Price performance is good.
Tim, 1-night trip

6/10 Okay

OK
Javier Alain, 1-night trip

10/10 Excellent

Soriana across the street, oxxo next door. Clean room and good a/c. The only bad thing is that the parking.
Jose, 1-night trip

6/10 Okay

Prior to arriving, I called the hotel to ask for an early check in, the receptionist told me yes. Upon arriving, the reception area smelled very bad of food and the receptionist from sitting down was yelling to me at the door, check in is at 3pm. I used translator to tell her I called and she told me I could arrive early. She agreed. I would suggest give better service to new guests. I have never been greeted in such a way by being yelled at across the room when arriving anywhere and I am a worldly traveller.
Chrystal, 1-night trip

8/10 Good

It would just be nice if the guest didn't have to ask the staff for 2 days to get the dishes to the kitchen. Especially if you book a room with a kitchen, which you need for a diet. Everything else was ok.
Boris, 10-night trip

8/10 Good

Rooms View to the streets are very noisy. Other than that location and property very nice
roberto, 2-night trip

8/10 Good

Very basic, very clean. Charmless.
Noam, 1-night trip

10/10 Excellent

Personal servicial
Pedro, 1-night trip

4/10 Poor

Stayed two weeks. The rooms are decently clean but the area is very noisy and all that sound comes right inside. It’s worse in the “apartment” style units with cooking facilities. They’re in their own tower and have two extra windows, plus the door opens to outside. As for the cooking facilities, they don not have a microwave as advertised and they provide no cookware or dishes or utensils - but they will promise to get them sometime in the future. They’ll also promise to get clothing hangers, but never actually will. There is no laundry on site as advertised. Not in the room and not as a service. Night staff are rude, day staff are friendly if unhelpful. Night staff also cannot read Spanish well or understand any English, so be prepared to speak in only Spanish after 7 or 8pm if you need anything. The pool is sketchy and it and the main floor lobby area are sparse and unwelcoming. Do not expect to spend any time outside your room unless you’re leaving the hotel. There is a mall across the street. It’s likely one of the most expensive malls in the country, where you will find a very sketchy looking laundromat. The grocery store there is good for selection, but the prices are mismatched or simply untrue on most items we purchased. Air conditioning at the hotel worked very well and the wifi worked well most of the time. Bring your own Netflix account if you plan to use the tv at all.
Anthony, 7-night trip

6/10 Okay

No hay servicio de restaurante ni servicio de cocina, tampoco hay frigorífico donde puedas guardar alimento. El alimento unicamente se puede conseguir en la plaza y en el Oxxo (sin que necesite refrigeración porque no hay donde). No ponen toalla de manos.
Juan, 3-night trip