4/10 尚可
2025 年 5 月 10 日
NEVER EVER AGAIN >>> NOT WORTH THE MONEY
Over priced and not what was advertised via web, Curtains in room had holes and cigarette burns, The bath was black and moulding, the tap for the bath was hanging off the wall, Broken and cracked toilet bowl and seat, hairs both head and pubic in the bed as if never been changed, the noise from other rooms was very loud, phone in room did not work so had to go down to reception at 2am to complain, On day of arrival the receptionist ( Janine ) was very rude and not very helpful to the situation of the room's we had booked. I had asked to speak to the manager 4 times during my stay and still waiting. To be charged £600 for 5 night's per room 503 & 507 we were expecting a bit more than we got. Also we had booked this to use the pool and spa area as we were down for a 5 day conference, only to be told it was only open 8am - 5pm which is no use to anyone on a business trip. I will be taking this up with Britannia hotel's and will never be booking again, I will be looking for a refund of the cost from this as no way was it worth what was paid or being treated as a valued customer.
William
William，5 晚商务旅行
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