By far the worst vacation experience my wife and I have had. Service was terrible, food at the hotel was darn near inedible and we had to change rooms half way through our stay. Apparently somewhere hidden in fine print it says you will have to change rooms if staying on a Saturday. This is because the property is a timeshare. So if you’re looking for just a vacation look else and if you’re looking for a timeshare you’ve been warned, I couldn’t imagine being locked into this place. We tried every option to get a refund so we could go elsewhere.
Roger
Roger,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 1 日
The ice cream machine didnt work entire time.. took 3 hours to check in.. except for restaurant horrible service
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 30 日
VICTOR GERARDO
VICTOR GERARDO,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 14 日
We loved our stay, the food is a bit too Americanized for our liking, when going to Mexico we expected authentic food, but the overall experience with staff and services was wonderful, my kids and I enjoyed our stay, we just left today! We didn’t get to enjoy the beach due to high tides and severe sargassum but we’ll have great memories of the resort.
Antonio
Antonio,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 7 日
Levi
Levi,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 24 日
Ótima estadia.
Verena
Verena,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 16 日
Sherry
Sherry,6 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 11 日
We stayed in the double suite and had the all inclusive package. The suite had a nice kitchen and it was kept well appointed with drinks during our stay. Overall, the room was very clean and comfortable. The bathrooms are a bit outdated with a very small bathroom with built in shower/tub. The bedrooms and living room were nicely decorated and comfortable.
The grounds are nicely maintained and the staff were very friendly and helpful. Top notch on the staff we encountered. We didn't use the pools much but there are several to choose from with plenty of space for lounging and dining poolside. Beachside service is great, although the lounge chairs aren't very comfortable.
The dining is not great. As I mentioned, we had the all-inclusive package so we had the majority of our meals at the resort. We went to a couple of the restaurants that were considered more "high-end" and while the food was good it was hit or miss with the menu items. Overall, I'd give the food a 3 out of 5 stars.
We got massages at the spa which was a really nice experience. Again, exceptional staff and all five of us had a great experience at the spa. I had a massage from Monserrat and she was fantastic so I went to her a second time.
Lastly, they strongly encourage attendance at a presentation about membership in their time share program. Told it's 90 minutes and no pressure. We were there almost 2.5 hours and kept getting more offers after we repeatedly said we weren't interested.
Beth
Beth,6 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 10 日
Hotel muito bom, bastante variedade de comidas e bebidas e atendimento cordial e sempre disposto a ajudar. Único ponto ruim é a pouca opção do room service, apenas algumas opções de lanche após 10:30PM.
Gísela
Gísela,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 9 日
The service of some of the waiters wasn’t good! Food wasn’t that great.
Beatriz
Beatriz,8 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 28 日
muito bom
antonio c
antonio c,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 26 日
Aminjon
Aminjon,2 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 10 日
Helen
Helen,3 晚行程
Expedia真实住客点评
2/10 很差
2025 年 5 月 10 日
Concierge and front desk staff were dishonest and overall poor quality. The “deposit” is not a deposit at all, the hotel works like a child entertainment center where you basically load money into your account and have to recharge it if it runs out.
Once your funds run out on your account, your room keys shut off until you go to the front desk to “reload” your funds, literally unable to get into your room. You are treated like a VIP until you deny buying the timeshare, at which point you are treated totally differently.
Do not accept the “discounted” excursions as they pull you into a 5 hour trip that they do not notify you of, where they drop you off at different locations like a jewelry store and a market where you can’t leave until they come back to pick you up and are basically forced to buy the products they are selling, a 100% scam. Won’t ever stay at a Royal Resort again.
Dalton
Dalton,7 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 5 月 9 日
The location of this resort is absolutely stunning. They have a very good piece of real estate on the beach. Staff are very welcoming and polite as well. My one negative experience which is a pretty big one is the quality of the food. I was extremely disappointed on how bland and disgusting the food was. Honestly the quality reminded me of hospital food. But other than that everything else was great.
Steven
Steven,4 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 5 月 9 日
I was not made aware that this was a time share and we would have to change rooms mid stay until check in at 11pm, staff were unhelpful with guiding us to our villa, we wandered the grounds lost until a kitchen worker showed us the way. we were hounded to go to a seminar in exchange for a free massage, our dinner and show reservations were not upheld, we were wait listed and although we went to the wrong restaurant we were not guidied to the correct place next door just told we didn't have reservations and then ignored. overall unfriendly and made to feel unwelcome as we were not timeshare members by the way we were interacted with. it was obvious by the colored wristbands who was and was not members and the difference in treatment was glaringly different.
Kymberly Anne
Kymberly Anne,5 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 5 月 9 日
Juan
Juan,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 8 日
The property had good amenities and a very pmeasant staff. Would definitely recommend.
Christopher
Christopher,4 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 5 月 8 日
The property was clean and updated but the restaurants and food were less than desirable. Didn't appreciated that we weren't told that the resort was a Timeshare property. We checked in on Thursday and they moved us from that room to another room on Saturday so we were living out of our suitcases for 2 days. Also, the new room wasn't stocked and when I called the from desk/housekeeping I was told that I'd have to wait 3 hours. The food at the buffet was edible but basically the same thing served every day, not too much variety at all. The manager (didn't get his name) and bartender Angel at Sidelines were awesome. The bartender Manuel at the pool bar was also AWESOME. I would NOT recommend this resort. Not much to do in the area unless you want to pay about $20 each way to get to shops etc. We did the BOGO massage deal. Not worth it in my opinion. My friend had an awesome massage. Offered alot more options than I was offered. My massage wasn't worth the $$. I won't return here.