Does Britannia Coventry Hill Hotel offer free cancellation for a full refund?

Yes, Britannia Coventry Hill Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Britannia Coventry Hill Hotel?

Yes, cats and dogs are welcome, with a limit of 1 total. There's a charge of GBP 10 per pet, per stay, and there's also a deposit of GBP 50 per stay. Service animals are exempt from fees.

Is parking offered on site at Britannia Coventry Hill Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at Britannia Coventry Hill Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 10:00 AM.

Are there restaurants at or near Britannia Coventry Hill Hotel?

Yes, there's an onsite restaurant, The Seasons Restaurant.

Britannia Coventry Hill Hotel, Birmingham: Hotel Reviews, Rooms & Prices

8/10 Very good

Sep 18, 2025

Happy

Communal areas are in turmoil as the hotel is undergoing refurbishment. My room, however, was recently renovated and was well decorated and equipped. Also clean!

Tim, 2-night trip

8/10 Very good

Oct 9, 2022

A little run down, rooms are ok to stay in but the breakfast and restaurant options are not so good

Lawrence, 2-night trip

2/10 Poor

Sep 18, 2024

terrible , full of asylum seekers didn't feel safe and wasn't prepared to stay over night and leave my van.

Robert, 1-night trip

4/10 Fair

Oct 18, 2024

It a Dungeon

Arrived to empty carpark but packed hotel, guessing it where the givernment are housing immigrants, staff seemed polite but was a very strange atmosphere! Security on the main entrance was a bit off putting. Manageable for one night if passing through

Toby, 1-night trip

4/10 Fair

Jul 3, 2024

This is a hotel where there are lots of residents loitering outside and inside and is very off putting. This hotel looks untidy and definitely has the resemblance of youth hostel. I wouldn’t book again

Mark, 2-night trip

4/10 Fair

Oct 22, 2023

This hotel should not be stayed in the area is unsafe and the hotel is being used as a temporary housing estate not what ypu expect when checking into a hotel

daniel, 6-night trip

4/10 Fair

Jul 30, 2023

A very tired hotel with limited staff. Bar never open throughout our stay. Mattress on bed very poor you could feel the springs coming though. Only good points were bedding was clean and plenty of hot water.

Gwendoline, 2-night trip

2/10 Poor

Jun 9, 2023

You should really warn people if you are going to change the use of the hotel to house asylum seekers. The place was horrendously dirty, noisy & will be seeking further contact with you regarding the matter.

Jodie, 1-night trip

2/10 Poor

Oct 13, 2022

From somebody who stays away from from fairly often I have to say this place is the worst dump I've ever had the misfortune to stay in. No heating in the room last night. No hot water so no shower this morning Oh and there's gangs of young male Immigrants everywhere with no sign of any security making it feel very unsafe. This property should not be available to book on your website.

Stephen, 1-night trip

4/10 Fair

Jul 2, 2024

Okay ish

Incredibly tired hotel, with no services. On the Positive, the room was clean and shower worked well with plenty of hot water Wi-Fi in room was perfectly reasonable No bar, no restaurant facilities that I could use, as was advised by checking staff not to. Entrance doors that seem to be on Prozac lift that worked but made terrible noises and made me feel very uncomfortable.. Windows in bedroom the only opened one centimetre and that was after I’d shove them hard to open at all. Car park that was covered in Garden rubbish, Which had been there for months by the look. Most areas were tatty.

Ian, 1-night trip

2/10 Poor

Sep 10, 2023

I have to say the bed was clean... the bath, shower and toilet also were, but walls, doors and everything else where appalling. We were advised by the staff NOT to eat there when we were considering booking breakfast. The building itself was in disrepair, only one lift was working and it was filthy. The grounds around the building were like a bomb site with skips, piles of rubbish no proper parking facilities. I was totally taken aback when we arrived. No wonder there is a non refundable clause - but I will be expecting a full refund. It was only an overnight stay for us and I did not leave the room. 😳

Jacqueline, 1-night trip

4/10 Fair

Feb 20, 2023

Never again

Arrived and thought the building took Ed derelict (don’t be fooled by picture). Even though it has a restaurant, staff suggested I didn’t eat there. The radiator was off yet really noisy so ended up changing rooms after midnight so I could get Somme sleep. Alternative room was fine, but again nosy - this time from from traffic. Got the feeling the majority of guests were migrant workers, so not the type of place I’d take a family to. In fact, just would t go back as found the whole experience unnerving (huge hotel and only 2 or 3 cars in car park, looked abandoned, poor signage and no lighting at entrance…) On a p,us, the reception staff were friendly and very helpful when I requested a different room

Pauline, 1-night trip

6/10 Good

Oct 21, 2025

Okay

Clean room. Some drunken smell on the corridor. But overall the hotel is clean and warm

Folarin, 2-night trip

6/10 Good

Oct 16, 2025

Nicely refurbished room, heating took forever to come on but warm once working ok. Hot water not up to standard as it takes well over 2 minutes for hot water to come through. Hot tap and shower needed to be in full for many minutes to draw hot water through.

Steve, 1-night trip

10/10 Exceptional

Oct 9, 2025

Great hotel. Only 10-15 minutes from NEC, which is ideal. Looks grubby from the outside, but really nice inside. I would definitely recommend it.

Bilal, 1-night trip

6/10 Good

Sep 18, 2025

Inside better than outside

As you pull up into the car park the first thought is..is it derelict, shut down? Entrance through the painfully slow auto doors leads into slightly better looking reception area, very helpful receptionist and nice new carpet on the floor. The hotel is being refurbished and therefore no bar or food available. The room allocated to me was nicely refurbished, possibly the nicest bathroom I’ve stayed in for a while, thick new carpet and comfy mattress. However, the aluminium windows hardly opened to get rid of the overpowering smell of paint. The heating did not work so quite chilly overnight. Would consider staying again if there was food/drink provision but it’s not in an area that you could walk to a pub/restaurant that I could find.

Steve, 2-night trip

6/10 Good

Jun 16, 2025

The stay was comfortable however there were no food or bar facilities. I had booked in March and received no updates about the lack of facilities

Henry, 1-night trip

2/10 Poor

Jun 29, 2024

Something out of a horror film, Walk through the door and walked straight back out,need to update web site and stop giving people a false impression on how good the hotel looks need to close and have a complete make over DIY SOS might help.

Lee, 1-night trip

6/10 Good

Jun 13, 2024

Didn’t feel overly safe. It was like an asylum seekers hotel.

Paul, 1-night trip

2/10 Poor

Jun 13, 2024

DO NOT STAY. AVOID

DO NOT STAY. This is an awful Hotel. I paid £115 for a grotty, run down room. The whole place smells. I asked Hotels.com for a refund but they couldn't promise me one until they spoke to the Hotel the next morning, leaving me no option but to stay. To be honest I am disappointed that Hotels.com have this Hotel on their site. The staff are very rude and proceeded to insult me because I wasn't happy. The room walls are covered in stains, bathroom looks dirty, the whole place made my skin crawl. You can’t sleep because the heating system pipe work bangs even though I had my radiator turned off! So please avoid..

Stuart, 1-night trip

2/10 Poor

Jun 6, 2024

Do NOT stay!

This property was like a half wayhouse. People eating in lifts, whole downstairs stunk of curry, whole place was very badic run down and grubby. This is not what i expect when booking through Hotels.com. Maybe worth a site visit, then i am sure you will remove this property. It was so over priced. I usually pay around £100-£190 and have always been comfortable with the accommodation.

M, 1-night trip

4/10 Fair

May 16, 2024

Very poor.

What a gloomy building. Grotty and run down. The lobby and car park were scruffy and tired. I did get an early check in, and thd lasy at reception was lovely, and very helpful. The bed was rock hard, everything in the room was old, tired and outdated.

G, 1-night trip

2/10 Poor

May 15, 2024

Disgraceful

The whole place smells of drugs and urine!!! I drove into the car park, walked past a few people smoking weed and then walked into the building - the stink was overwhelming!!!

Wyn, 1-night trip

2/10 Poor

May 2, 2024

Filth

Wouldn’t let the refugees stay there!! Wait they already were. Honestly this place is just rank it’s quite funny lol

Bradley, 1-night trip

2/10 Poor

May 2, 2024

Awful, AVOID this place.

This is not a hotel in any shape or form. This is a hostel for immigrants, which I’m not against but should’ve been clarified before. I shared lifts with some questionable characters and if I was a lone female guest I think I would’ve been terrified so if you are a lone female then I’d suggest you avoid this place. Upon arrival there was blood on the stairs leading to the entrance where we were greeted by a not very friendly security guard. We checked in, which was pain free but got given a single key to our rooms. Really didn’t need the key though as my colleagues door could be pushed open without one. We chucked our bags into our rooms and went downstairs to find somewhere to eat. Two policemen were in reception taking away one of the non paying guests from far away lands. There is no where near really to eat so had to walk about 20minutes to find a harvester. The whole place is dirty, absolutely no service what so ever, just a security guard on the front door that speaks little English and looks like he wanted to be there as. Much as what we did which was not a lot.. the walls in the room were filthy, and again, in my colleagues room was a massive dirty hand print above the bed. Although the bedding was clean, the mattress told a different story.. sadly I have run out of characters to give a full story but long story short, we checked out early… avoid avoid avoid.. I had to give 1 star but if 0 was an option then I would’ve pressed that.

Leighton, 3-night trip

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